How to Troubleshoot Packet Loss Issues on Zyxel Access Points?

Zyxel_Jami

The packet loss problem could be caused by several factors, including:

• Wireless interference in the environment
• Clients are too far from the Access Point (AP), resulting in a weak signal
• Device-specific mechanisms, such as power-saving modes on some devices

To confirm the source of the problem, you can perform the following tests:

1. Ping the gateway from the AP
2. Ping the gateway from a Wi-Fi client

Additionally, ensure the signal strength of the Wi-Fi clients is within a reasonable range (around -65dBm) for normal packet transmission.