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Why can't I see the 6GHz band SSIDs being broadcast on my 802.11ac AP?
The 802.11ac standard does not support the 6GHz band. Only Wi-Fi 6E and later APs are capable of broadcasting SSIDs on the 6GHz band.
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Why can't I see my AP broadcasting the DPPSK SSID, while all other SSIDs are visible?
Check the AP model encounters the DPPSK SSID invisible issue. As the small business series models (NWA50AX, NWA90AX, NWA55AXE, NWA50AX PRO, NWA90AX PRO), the WAX300H model, and all 802.11ac models except the WAC500, WAC500H, and NWA1123ACv3 do not support the DPPSK function. If an SSID is configured with DPPSK, it will be…
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Why I cannot see my NWA50AX broadcast the DPPSK SSID?
The small business series models (NWA50AX, NWA90AX, NWA55AXE, NWA50AX PRO, NWA90AX PRO), model WAX300H, and all 802.11ac models except the WAC500, WAC500H, and NWA1123ACv3 do not support the DPPSK function. Once when an SSID is configured with DPPSK, it will be disabled on these AP models and will not be broadcast.
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Why is a wireless station that doesn't meet the allowed policy still able to connect to the WiFi?
Currently, the Nebula client policy 'Allowed' is only for bypassing the client's MAC address for the captive portal SSID. It does not support the scenario where clients not on the 'Allowed' list are blocked from connecting to WiFi.
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Why reset AP not working, still broadcasting SSID configured on Nebula?
If you want to reset the AP, using it in standalone mode, please further ensure you have removed the device from your organization to guarantee it will not apply the Nebula cloud configuration. Instruction for device unregistering/removing from Nebula: How to Remove Your Device from Nebula and Administer It Locally — Zyxel…
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Is it recommended to create a dedicated SSID with MLO enabled?
Yes, to avoid compatibility issues with non-WiFi 7 devices regarding the MLO feature and security mode, it is recommended to create a dedicated SSID with the MLO feature enabled for WiFi 7 clients. For more details please refer to: What is the Best practice for Wi-fi 7 MLO(Multi-Link Operation)? — Zyxel Community
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Why my WiFi 7 client not use all bands to connect to MLO-enabled SSID?
Even under good connectivity conditions, the status of the MLO link band might differ. The MLO connectivity band is actually chosen based on the behavior of the end station's driver.
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Why my WiFi device cannot browse Internet after Guest Network feature enabled?
When enabling Guest Netowork, it will enable Layer 2 isolation, thus please ensure the physical MAC addresses of the DNS server or SSID VLAN interface gateway have been added to the Layer 2 isolation whitelist table to avoid Internet browsing issues.
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How can I configure the wireless 802.1x authentication with LDAP on Nebula?
Nebula AP currently does not support 802.1x with LDAP.
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How can I bypassed clients by MAC when connected to captive portal SSID?
To implement MAC filtering bypassed for specific captive portal SSIDs, follow these steps: Step-by-Step Configuration: Configure SSIDs with Captive Portal and Nebula Cloud Authentication Go to Nebula > Configure > Access Points > SSID Settings. Enable Advanced Mode and click on Add SSID Network to create SSID A. Click…
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How to connect a device to AP without entering password?
Nebula AP do not support WPS for quick connection without a password. However, you can allow specific devices to connect directly to an SSID by using the Client Policy feature. This will allow the specified device to connect to the SSID without requiring a password. Use this method carefully to ensure network security is…
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How can we adapt an HTML file to be used as the Captive Portal page on Nebula?
Adapting an HTML file for use as a Captive Portal page in NCC can be done in a few ways. Here's a simple guide to help you get started: Option 1: Edit HTML Directly Through Nebula Create a copy of the default theme within NCC. Edit the HTML and make your customizations. This method gives you more flexibility but requires…
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How to do if AP broadcast default SSID after adding to Nebula?
The access point should disable default SSID Zyxel-xxxx after synchronizes with Nebula. If your access point is broadcasting the default SSID after being added to Nebula, verify that the AP is correctly online in the Nebula site and has received the latest configurations according the Configuration status should be Up to…
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Can I change the radio mode setting for each band on my Wi-Fi 7 AP?
It is not recommended since Wi-Fi 7 provides the most valuable function, "Multi-link Operation(MLO)." If you change the radio mode, your client will not use MLO on that band. For more information, please reference this FAQ:
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Why no MLO on 2.4GHz?
If you found: There is a log Interface: wlan-1-3 MLO disable, reason: Unsupported radio mode option.. on your event log page. Your WiFi 7 clients won't do MLO with the 2.4 GHz band, only 5 GHz and 6 GHz. This could be because the 2.4G radio mode has been changed to an option that is not 802.11be or auto. Please adjust your…
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What is the Best practice for Wi-fi 7 MLO(Multi-Link Operation)?
Recommendation: Create a separate SSID for MLO rather than enabling MLO on an existing SSID Reasons include: 1. The current WPA3 settings on Nebula are with transition mode enabled for better compatibility. However, WiFi 7 MLO requires strict WPA3 (pure WPA3, without transition mode). This means that certain devices, such…
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How to delete SSID on AP in Nebula mode?
To delete an SSID on an Access Point (AP) in Nebula mode, follow these steps: Go to Nebula > Site-wide > Configure > Access points > SSID settings Click the trash can icon of the SSID you want to delete 3. Click Save to take effect
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Does Nebula Support Special Characters in the SSID Name?
Nebula does support certain special characters in the SSID name. Common characters like hyphens (-), underscores (_), and periods (.) are typically allowed, but some special characters may not be supported like Å. While some devices and clients can handle these characters, older devices or certain operating systems may not…
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Why can't see all SSIDs when using AP grouping on the Nebula App?
Currently, the Nebula App does not support displaying all SSIDs when the AP grouping feature is enabled. To view all SSIDs in your organization, follow these steps: Access the full Nebula Control Center (NCC) web interface through a desktop browser. This provides you with comprehensive management options, even when using…
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How to use Help ZyMesh SSID for mesh disconnection troubleshooting?
In a mesh enabled network, an AP may broadcast a MESH SSID (ZyMesh_AP_A0:A0:A0:A0:A0) when it enters repeater mode and it loses connection with root AP. The MESH SSID is designed for troubleshooting mesh deployment failures, on-site support agent can connect the SSID and login AP’s local GUI to collect diagnostic for…