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What is the update and support timeline for the WBE660S?
As of now, Zyxel has not announced an End-of-Life (EOL) plan for the WBE660S. The product is expected to continue receiving firmware updates for at least the next two years. EOL planning typically begins when a new generation of products is introduced—for example, older WiFi 6/6E models may be considered for EOL after WiFi…
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Why can't I use Swedish characters in my SSID on Nebula?
Question: Why can't I use special characters like the Swedish letter "ä" in my SSID name on Nebula? Answer: At present, the Nebula platform does not support certain special characters, including international letters such as the Swedish character "ä", in SSID names. Using such characters may result in errors or failure to…
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Can I configure the same SSID name with different band modes and assign each SSID to a specific AP?
Navigate to Site-wide > Configure > Access points > SSID settings Enable "Advanced mode" Click "+Add SSID network" to create second SSID name 4. Navigate to Site-wide > Configure > Access points > SSID advanced settings > SSID1 Advanced settings > only check 2.4 GHz Band > Click "Save" button 4. Navigate to SSID droplist >…
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Is the NWA130BE compatible with the captive portal?
Yes, the NWA130BE is compatible with the captive portal function. When you want to check what features your AP model supports on Nebula. Or you want to deploy a new AP and you're considering which AP can satisfy your feature requirement. You can learn about it through the function table on NEBULA. 1. Click the "Help" in…
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How to change the security options for SSID?
1.Navigate to Site-wide >Configure> Access points>SSID advanced settings 2. Navigate to the Network access 3. You can switch the security option on this page.
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I enable MLO, but why the throughput looks like the same as disable?
Zyxel Wi-Fi 7 Access Point MLO type is STR MLMR, which will use ≧ 2 radio to transmit. However, this still need end device to use the same MLO type. If not, the end device will still send traffic in only one radio, which is no difference from disable MLO.
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Which type of MLO are Zyxel Access points using?
Zyxel Access points are using STR MLMR for MLO function.
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Why Sign-in method in SSID advanced settings can not be enabled or changed?
The Sign-method feature cannot be enabled or modified because some models, such as the NWA50AX and NWA55AXE, do not support the Sign-in function。 Below it is a portion of the device function table as an example for a reference。 You also can go to Help >> Support tools >> Device function table ( Zyxel Nebula - Device…
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Can Voucher Feature Be Implemented with "Plus Pack" License?
Yes. You can use the Voucher feature with Nebula's Plus Pack. For Wi-Fi voucher configuration steps, please refer to this article. [Nebula] How to configure captive portal with Voucher? — Zyxel Community
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Which licenses do I need to configure Sign-on with Microsoft Entra ID (Azure AD) on Nebula?
Nebula Requirements: Nebula Pro Pack feature Microsoft Requirements: Any Microsoft license that supports Microsoft Entra ID Review Microsoft's available packages to select one appropriate for your organization's needs…
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How to Configure WiFi Network Access for Students with Time Limitations?
Setting Up Limited-Time WiFi Access You can use the voucher feature to provide WiFi network access to students for a specific duration (such as 1 hour). For step-by-step instructions on how to create a voucher for the SSID, please refer to this FAQ: [Nebula] How to configure captive portal with Voucher? — Zyxel Community…
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Why can't I see WiFi in 6 GHz?
It might be the following reasons: 1. You currently don't have registered WiFi 7/6E capable devices on your site. WiFi 6E capable device lists: NWA220AX-6E, WAX620D-6E, WAX640S-6E, SCR 50AXE. WiFi 7 capable device list: WBE660S, NWA130BE, WBE530, NWA110BE, NWA210BE, WBE510D, WBE630S. 2. You have NWA220AX-6E or WAX620D-6E…
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How to Configure Clients to Connect Only to the 6GHz SSID?
To restrict client connections to only the 6GHz SSID, you need to disable the 2.4GHz and 5GHz bands on your access point. Configuration Steps Navigate to Configure > Access Points (or Security Router) > SSID Advanced Settings Select the desired SSID Uncheck the "2.4GHz" and "5GHz" options Click Save Important Note Your…
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Can I create unique passwords for individual wireless clients?
Yes, you can create unique passwords for each wireless client using the DPPSK feature. Important notes This is a Nebula Pro Pack feature This feature is only supported by specific device models. Please check the Device Function Table to confirm your model's compatibility. To set up unique passwords by DPPSK feature, please…
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Why is the Wi-Fi being disabled or shut down?
There could be several reasons why the WiFi (SSID) is disabled: Insufficient Power Supply Check if the power source provides adequate power according to the AP's power requirements. If the power is limited, the AP may disable certain functions, including WiFi. You can find the power specifications for each model in the…
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NWA50AX SSID disappeared when enabled captive portal method
This is due to a configuration conflict between the captive portal settings and the SSID. The NWA50AX/NWA50AX PRO does not support using enterprise security and the captive portal method; enabling either function will disable the SSID.
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[Nebula] Troubleshooting Guide for SSID Not Broadcasting Issue on Access Points
SSID is the name of a WiFi network that helps users identify and connect their devices to a specific network. When a WiFi network is broadcasting its SSID, devices can detect and display the network's SSID among the list of available networks. However, there can be situations where the SSID is not broadcasted, which means…
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Why can't I log in to the captive portal with Microsoft Entra ID if my account enables 2FA?
Nebula supports the captive portal with Microsoft Entra ID function in the Nebula CC 18.30 release — release date 13/01/2025. However, iOS users might face problems when logging into the captive portal. This FAQ is going to guide you on how to fix this problem. Scenario: When you try to log into the captive portal with…
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What is the format of an SSID name, and what special characters are supported on Nebula?
The length must be 1-32 characters long Supported characters as below: `~!@#$%^&*()-_= +,<.>?;: '[""{]} /| 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
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Do Not Enable Dynamic Personal PSK (DPPSK) and MLO Function Together to Avoid SSID Disappearance
This is a known design limitation. Currently, DPPSK supports only WPA2 security, while MLO with the 6 GHz band enabled requires WPA3 security. As a result, an irreconcilable conflict occurs during the security configuration process. Furthermore, the 6 GHz band does not support DPPSK. If you wish to use DPPSK with the MLO…