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How can I configure the wireless 802.1x authentication with LDAP on Nebula?
Nebula AP currently does not support 802.1x with LDAP.
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How can I bypassed clients by MAC when connected to captive portal SSID?
To implement MAC filtering bypassed for specific captive portal SSIDs, follow these steps: Step-by-Step Configuration: Configure SSIDs with Captive Portal and Nebula Cloud Authentication Go to Nebula > Configure > Access Points > SSID Settings. Enable Advanced Mode and click on Add SSID Network to create SSID A. Click…
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How to connect a device to AP without entering password?
Nebula AP do not support WPS for quick connection without a password. However, you can allow specific devices to connect directly to an SSID by using the Client Policy feature. This will allow the specified device to connect to the SSID without requiring a password. Use this method carefully to ensure network security is…
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How can we adapt an HTML file to be used as the Captive Portal page on Nebula?
Adapting an HTML file for use as a Captive Portal page in NCC can be done in a few ways. Here's a simple guide to help you get started: Option 1: Edit HTML Directly Through Nebula Create a copy of the default theme within NCC. Edit the HTML and make your customizations. This method gives you more flexibility but requires…
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How to do if AP broadcast default SSID after adding to Nebula?
The access point should disable default SSID Zyxel-xxxx after synchronizes with Nebula. If your access point is broadcasting the default SSID after being added to Nebula, verify that the AP is correctly online in the Nebula site and has received the latest configurations according the Configuration status should be Up to…
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Can I change the radio mode setting for each band on my Wi-Fi 7 AP?
It is not recommended since Wi-Fi 7 provides the most valuable function, "Multi-link Operation(MLO)." If you change the radio mode, your client will not use MLO on that band. For more information, please reference this FAQ:
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Why no MLO on 2.4GHz?
If you found: There is a log Interface: wlan-1-3 MLO disable, reason: Unsupported radio mode option.. on your event log page. Your WiFi 7 clients won't do MLO with the 2.4 GHz band, only 5 GHz and 6 GHz. This could be because the 2.4G radio mode has been changed to an option that is not 802.11be or auto. Please adjust your…
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What is the Best practice for Wi-fi 7 MLO(Multi-Link Operation)?
Recommendation: Create a separate SSID for MLO rather than enabling MLO on an existing SSID Reasons include: 1. The current WPA3 settings on Nebula are with transition mode enabled for better compatibility. However, WiFi 7 MLO requires strict WPA3 (pure WPA3, without transition mode). This means that certain devices, such…
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How to delete SSID on AP in Nebula mode?
To delete an SSID on an Access Point (AP) in Nebula mode, follow these steps: Go to Nebula > Site-wide > Configure > Access points > SSID settings Click the trash can icon of the SSID you want to delete 3. Click Save to take effect
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Does Nebula Support Special Characters in the SSID Name?
Nebula does support certain special characters in the SSID name. Common characters like hyphens (-), underscores (_), and periods (.) are typically allowed, but some special characters may not be supported like Å. While some devices and clients can handle these characters, older devices or certain operating systems may not…
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Why can't see all SSIDs when using AP grouping on the Nebula App?
Currently, the Nebula App does not support displaying all SSIDs when the AP grouping feature is enabled. To view all SSIDs in your organization, follow these steps: Access the full Nebula Control Center (NCC) web interface through a desktop browser. This provides you with comprehensive management options, even when using…
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How to use Help ZyMesh SSID for mesh disconnection troubleshooting?
In a mesh enabled network, an AP may broadcast a MESH SSID (ZyMesh_AP_A0:A0:A0:A0:A0) when it enters repeater mode and it loses connection with root AP. The MESH SSID is designed for troubleshooting mesh deployment failures, on-site support agent can connect the SSID and login AP’s local GUI to collect diagnostic for…
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Do I Need a License to Set Up a Wi-Fi Password?
No, you do not need a license to set up or change your Wi-Fi password. This feature, along with changing the SSID name, is included in the Nebula base pack. More detail: [Nebula] How to create SSID and set Wi-Fi password?
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How to change password for Wi-Fi hotspot Nebula?
To change the password for Wi-Fi hotspot, you'll need to access the Nebula Cloud platform. Navigate to "Configure" > "Access points" > "SSID advanced settings" and select the SSID you want to modify. From there, you can choose the "Security options” and set a new password for your SSID. After changing the password of SSID,…
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What will happen when non-supported WPA3 device connect to MLO SSID enabled 6GHz?
When a non-supported WPA3 device attempts to connect to an MLO (Multi-Link Operation) SSID that is enabled with the 6GHz band, the device will face connection issues. Since 6 GHz networks are only supported with Enhanced Open and WPA3 encryption methods. Unsupported security options will be automatically adapted to higher…
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How to limit Wi-Fi available time with Nebula?
To limit Wi-Fi available time using Nebula, follow these steps: Go to SSID Settings: Navigate to Configure > SSID advanced settings Select the SSID you would like to limit access time > find SSID schedule section > Enabled > configure the timeslot [NEBULA] How to configure SSID schedule? Save Settings: Once you've set the…
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Why can't some clients connect to SSID after enabling MLO?
Scenario After enabling Multi-Link Operation (MLO), certain devices cannot connect to my 2.4GHz/5GHz/6GHz SSID. Disabling MLO resolves the connectivity issue. Root cause When an SSID with MLO is enabled on 6GHz, the SSID security is automatically converted to WPA3-related settings as per specifications. Some devices,…
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What happens when an MLO SSID is broadcast on 6GHz?
When an MLO SSID is broadcast on 6GHz, the SSID security must use WPA3-related settings. For example, if a user applies an MLO SSID with WPA2 security to 2.4GHz, 5GHz, and 6GHz bands, the system automatically converts the security to WPA3 because the service includes the 6GHz band. The Access Point (AP) will generate event…
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Does NWA55AXE support WPA Enterprise?
Yes, starting from firmware version 7.00P1, the NWA55AXE supports authentication-related features, including WPA Enterprise. The configuration path: Site-wide > Configure > Access points > SSID advance settings > Network access For more details about the feature and configuration, please refer to these articles. WPA…
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Does NWA55AXE support MAC-based authentication?
Yes, starting from firmware version 7.00P1, the NWA55AXE supports authentication-related features, including MAC-based authentication. The configuration path: Site-wide > Configure > Access points > SSID advance settings > Network access For more details about the feature and configuration, please refer to this article: