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What does the menu icon represent?
Here's the introduction of the Nebula menu icon. In addition, the Nebula Menu is enhanced to be expandable/collapsible.
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What can you monitor and manage with the Nebula topology?
Navigate to Site-wide > Topology to view the links between Nebula Devices in the site. The icon of a node in the network topology indicates its Nebula Device type and the color shows whether the Nebula Device is online (green), has alerts (amber), or is offline (red). Move the pointer over a node to view detailed Nebula…
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When does Cloud-Saving Mode activate?
Q: When does Cloud-Saving Mode activate? A: Cloud-Saving Mode is a feature in Nebula that activates when no one logs into the organization for 30 days while using the Nebula Base Pack. In this mode, Nebula minimizes monitoring and polling of device network activities to save bandwidth and storage.
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I cannot access my organization due to Login IP range, what should I do?
Please try to use the correct public IP address to log in. If you are using a VPN on your PC, please disable it first and refresh the Nebula organization select page. If the above cannot solve your issue, please contact Zyxel support for help.
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How to create a ticket on the Nebula control center?
Please go to Help Center > Support request > My cases > New Case to create a ticket. Fill in the issue subject and the description of your problem. In order to expedite the process, remember to enable Zyxel support access and provide diagnostic info/Tech support. The Zyxel support will clarify your issue after receiving…
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How to contact Zyxel support via the Nebula control center?
Nebula Live Chat. (Only Nebula Pro organizations can contact live agents, others can chat with NEBULA AI, the AI-powered chatbot, or create a post on the Zyxel community.) Create a ticket in the Help Center. (The organization needs to be a Nebula Pro organization) Path: Help Center > Support request > My cases > New case
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Can I reboot my device remotely?
Yes, you can reboot the device remotely. Please go to Site-wide > Device > "the device you want to reboot" > Live tools > Reboot device to reboot your device remotely. Access Point: Switch: Firewall:
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Can I change the Nebula device location using the Nebula APP?
Yes, you can indeed change the Nebula device location using the Nebula APP. Follow the steps below to make the necessary adjustments.
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How to adjust the current Nebula device location?
Scenario: You've added a device to the site, but it consistently appears in a location that is far from your actual location. You're wondering why this is happening and how you can adjust the current Nebula device location. Reason: Nebula devices determine their location on the map using the public IP address provided by…
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What feature can Guest Ambassador account do?
Site – Guest Ambassador - a special administrator type that focuses on creating or approving Wi-Fi vouchers or captive portal user accounts. Guest ambassadors can authorize or not authorize each captive portal accounts but only for their respective sites. To know how to create the Guest Ambassador account, please refer to…
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What happens to my data when Cloud-Saving Mode is activated on Nebula?
Once Cloud-Saving Mode is activated, all monitoring data will not be collected and stored on the backend platform. Therefore, Zyxel support cannot provide this information. Previous records cannot be restored even if the organization is upgraded to Nebula Professional (Pro or Plus) as it won't exist on the backend.…
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What happens if I haven't logged into Nebula for a long time?
If you're using the Nebula Base Pack and haven't logged into the organization for 30 days, Nebula will switch to Cloud-Saving Mode. In this mode, Nebula stops monitoring and polling of device network activities, except for certain information like Gateway WAN IP status, Gateway Interface status, Gateway VPN connection, and…
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If my organization had Nebula Pro, when will it enter Cloud-Saving Mode?
When your Nebula Professional (Pro/Plus) license has expired, the system will start counting 30 days of inactivity, regardless of when you last accessed the organization. If Nebula is not accessed for 30 consecutive days after the Pro license has expired, it will switch to Cloud-Saving Mode. However, as long as your Nebula…
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What is Cloud-Saving mode?
What is Cloud-Saving Mode? If you are using the Nebula Base Pack and no one logs into the organization for 30 days, Nebula will switch to Cloud-Saving Mode. In this mode, Nebula doesn't monitor and poll device network activities except for the following information: Gateway WAN IP status Gateway Interface status Gateway…
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What happens if the device name on Nebula doesn't meet the System Name rules?
If the device name on Nebula does not meet the System Name (SysName) rules, the system name synchronization will not be applied. Nebula will remove unsupported characters from the device name and check if the output of the first 63 characters follows the rules. If the output violates the rules, the device name will not be…
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Can I change the system name of Nebula devices?
Yes, you can change the device name on Nebula, and Nebula will push the modification to your device's system name. However, please make sure that the modification meets the rules for the system name.
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How to create the Guest Ambassador account?
Introduction Site – Guest Ambassador - a special administrator type that focuses on creating or approving Wi-Fi vouchers or captive portal user accounts. Guest ambassadors can authorize or not authorize each captive portal accounts but only for their respective sites. Because guest ambassador is a site level administrator…
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[Nebula] How to turn on Zyxel Support Access?
If you have a Nebula product problem and you want Zyxel support check your setting if it is correct, you can turn on "Invite Zyxel support as administrator" function. When you enable the function, Zyxel support can look at the setting and event log on your Nebula organization. 1. click the "Help" button with question mark…
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Why Nebula Mobile App say can’t connect to server?
Background Nebula Mobile APP will automatically check the connectivity before login. Once the checking process fail, Nebula Mobile APP will pop out the error message. Scenario Some users may receive this error message when trying to login Nebula with the Mobile APP. This error message means you are unable to connect to…
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How to register a Nebula account through our new APP?
You’re welcome to use our new version of
Nebula APP to register devices and manage your network. After you click “Start”,
you will find the “Create account” link on the sign in page to create an
account. Fill in the required fields in the form, and
then you need to go to your mail box to activate your Nebula account and…