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How to upgrade switch firmware via web GUI? V4.70 or older firmware version
This FAQ will introduce upgrade switch firmware via web GUI. Please navigate to Menu > Management> Maintenance > Firmware upgrade. Choose the image slot you want to upgrade, and upload the firmware file. Then click the upgrade button to start the firmware upgrade. Normally, we select the image slot that is not the current…
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[Switch] How to collect the Tech-support Info on V4.80 firmware version and newer?
The article shows local administrators how to collect the Tech-support Info by web GUI. The Tech-support Info is a set of logs that includes useful information such as System Information, CPU utilization history, system logs and debug reports for issue analysis. Note: All network IP addresses and subnet masks are used as…
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What are the Backup/Restore functions on a web-managed switch?
Backup The Backup function on a switch allows you to save the current configuration settings of the switch onto a file. This backup file can then be used to restore the switch's settings at a later time, which is especially useful if the device becomes unstable or even crashes. Restore The Restore function enables you to…
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How do I restore the configuration to my web managed switch?
To restore a previously backed-up configuration to your switch, please ensure you have the backup file ready and follow these instructions: (this example uses the XGS1250-12 model) Direction path: Management section > Configuration Restore/Backup area Then follow the below steps: Click on the 'Path' button to open the file…
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How can I backup the configuration of my web managed switch?
To back up the configuration of your switch, follow these steps: (this example uses the XGS1250-12 model) Access the Web GUI of your Zyxel switch by entering its IP address in a web browser. Navigate to the 'Management' section in the main menu. Scroll to the 'Configuration Restore/Backup' area, and click the 'Backup'…
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Why is it important to backup the configuration of my switch?
Backing up the configuration of your switch ensures that you have a reference point to restore from in case of any misconfiguration or device failure. This is critical to quickly recover your network with the right settings. Additionally, a backup file is often required by technical support to assist with troubleshooting…
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Why I cannot find the real ZON download link?
Once the user fulfills the contact information and submits it, we will send the ZON download link to the user’s email address. If the email address was wrong, please submit the request again. Please contact @Zyxel_CSO for help if you do not receive the ZON download link, but your email address is correct.
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Why I cannot find any devices displayed on ZON after scanning?
Since ZON uses multicast to scan Zyxel devices, you can still scan Zyxel devices even if your PC doesn’t have an IP address. (However, you still need an IP address when you try to connect to device’s web GUI.) Please make sure below: The device you connected to did not enable IGMP snooping > unknown multicast drop. The…
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What will happen when the Bridge Control Protocol Transparency is disabled?
In STP disabled status, the switch will not take action when receiving a BPDU packet if the Bridge Control Protocol Transparency is disabled.
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How to download ZON utility?
This FAQ is going to introduce Zyxel users to download the ZON utility. Below are the steps: Visit the ZON download page. Scroll down this page to fill out your contact info and submit. Submit success! We will send the download link to your email address. Please check your mailbox for an email with the subject “Your…
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Why there’s a device has IP conflict with my switch but the switch did no detect?
Zyxel switch will detect the conflict device which is under itself. If the conflict device is not connecting under it, the switch will not detect and record IP conflict. In addition, checking the ARP table on your firewall/router is a better way to find the IP conflict.
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How should I set PoE Timerange on Zyxel switch(V4.80 version)?
1. Go to SYSTEM> Time Range, firstly, type in the name of the profile, and then choose which type you would prefer to use "Absolute" or "Periodic", after configuring remember to click the "Apply" button. Note: You may click the "Help" button in the upper right corner for detailed information. 2. After clicking the "Apply"…
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Why I find IP conflict in switch event log?
The Zyxel switch will detect if any device is using the same IP address as itself. If there is an IP conflict device, the Zyxel switch will record this issue in the event log.
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How should I set PoE Timerange on Zyxel switch(V4.70 version)?
Here are the tips about how to set the PoE Timerange on the Zyxel switch. 1. Go to Advanced Application > Time Range, firstly, type in the name of the profile, and then choose which type you would prefer to use "Absolute" or "Periodic", after configuring remember to click the "Add" button. Note: You may click the "Help"…
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How can I see what kind of IP table hash algorithm my Zyxel XGS4600 used?
First: logging into your switch Second: use the command "show running-config" Note: "crc32l" is the default hash, so it won't display in the running-config.
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How to change the IP table's hash algorithm on my Zyxel XGS4600?
First: logging into your switch Second: use the command "config" Third: use the command "ip iptable hash help" and choose what kind of hash algorithm you want.
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Why link up&down messages appear in the NCC event log but they didn't show on my syslog server?
If you're not seeing link-up and link-down messages on your Syslog server, it might be because your Syslog server is set to filter out "debug" level messages. These messages are important for link status. To fix this, check your syslog server settings and make sure it's configured to include "debug" level messages. Once…
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What should I do if I encounter error 0x246 while importing a p12 certificate into the GS1900-24 ?
This error occurs because the GS1900 series only supports RSA algorithm certificates and it does not support ECDSA algorithm certificates. To solve this, please use the RSA algorithm to generate the certificate file.
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What does the Disable "active" option in the PoE settings of Zyxel switches do?
The disable "active" option in the Power over Ethernet (PoE) settings of Zyxel switches allows administrators to manually disable the power supply to connected PoE devices on specific ports. When the switch 'port is set to inactive, the switch will not send the signal to detect PD, and also not deliver power.
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What does the "Disable PD"(Powered Device) option in the PoE settings of Zyxel switches do?
The "Disable PD"(Powered Device)option in the Power over Ethernet (PoE) settings will not allow the switch to try to detect PD. In other words, the switch won't send any pulse signal for detection, so the switch will not supply any power to PD.