Send dump file for modem VMG1312-B10B or B10A

MOHAMMADSAEID

Hi. I have a Zyxel modem model VMG1312-B10B. When I tried to update the firmware, unfortunately, the modem did not boot anymore and its power light blinked. I ask you to help me and send me the modem dump file to program it, because I did not find anything when I searched. Thank you.

tonygibbs16

Hello @MOHAMMADSAEID

I don't work for Zyxel, but what colour did the Power LED flash when it blinked.

For the VMG1312-B10A, a blinking Green Power LED is fine for a period of time, see section 1.5 of the user guide at ftp://ftp.zyxel.com/VMG1312-B10A/user_guide/VMG1312-B10A_1.00.pdf 

For the VMG1312-B10D, a blinking Green Power LED is also ok, see section 1.4.1 of ftp://ftp.zyxel.com/VMG1312-B10D/user_guide/VMG1312-B10D_V5.13_5.50.pdf 

I have a VMG1312-B10D myself, and had been able to do a firmware upgrade, but it did not go well first time.

I will share my post to that here soon.

If you have a copy of the configuration of your router, then it might be worth you doing a factory reset.

I hope that this is helpful.

Kind regards,

     Tony

tonygibbs16

Hello @MOHAMMADSAEID

Here is how I managed to upgrade the firmware on my VMG1312-B10D, see https://community.zyxel.com/en/discussion/comment/27576#Comment_27576 

I hope that this is helpful.

Kind regards,

     Tony