conexão ruim para aparelhos Apple
All Replies
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Hi @LuisFlavio,
The antenna of laptop and mobile is different and will relate to their experience.
Applications and the amount of users also impact the performance.
Can you provide the Capability and Tx/Rx rate in Access point > Monitor > Clients of these Apple device and Windows notebook?
How big is the meeting room and how far are the Apple and Windows devices from AP?
We’d like to help you do some adjustment for improving your wireless network.
Thank you
Regards,
Bella
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Zyxel_Bella said:
Hi @LuisFlavio,
The antenna of laptop and mobile is different and will relate to their experience.
Applications and the amount of users also impact the performance.
Can you provide the Capability and Tx/Rx rate in Access point > Monitor > Clients of these Apple device and Windows notebook?
How big is the meeting room and how far are the Apple and Windows devices from AP?
We’d like to help you do some adjustment for improving your wireless network.
Thank you
Regards,
Bella
segue abaixo a imagem, tudo que está com um rabisco amarelo é aparelho Apple, a sala tem 5x10mts e os aparelhos estão a 2,5mts do AP, pois é uma mesa da sala de reunião.0 -
Hi @LuisFlavio
From your screenshot, the client with low Tx/Rx rate are all connecting via 2.4GHz which performance is much lower than 5GHz.
You can tune the AP’s power at Access point > Configure > Radio settings. Let 5GHz has more than 5dBm plus to 2.4GHz then the client will eager to connect via stronger signal.
Regards,
Bella
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Zyxel_Bella said:
Hi @LuisFlavio
From your screenshot, the client with low Tx/Rx rate are all connecting via 2.4GHz which performance is much lower than 5GHz.
You can tune the AP’s power at Access point > Configure > Radio settings. Let 5GHz has more than 5dBm plus to 2.4GHz then the client will eager to connect via stronger signal.
Regards,
Bella
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Zyxel_Bella said:
Hi @LuisFlavio
From your screenshot, the client with low Tx/Rx rate are all connecting via 2.4GHz which performance is much lower than 5GHz.
You can tune the AP’s power at Access point > Configure > Radio settings. Let 5GHz has more than 5dBm plus to 2.4GHz then the client will eager to connect via stronger signal.
Regards,
Bella
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Hi @LuisFlavio,
Can you provide how many APs are there in the meeting room and total clients amount and their applications?
If other APs not for this meeting nearby, we suggest to use DCS and narrow the channel width to reduce interference.
The clients will have better experience on using Wi-Fi.
Regards,
Bella
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Zyxel_Bella said:
Hi @LuisFlavio,
Can you provide how many APs are there in the meeting room and total clients amount and their applications?
If other APs not for this meeting nearby, we suggest to use DCS and narrow the channel width to reduce interference.
The clients will have better experience on using Wi-Fi.
Regards,
Bella
Existe apenas um AP na sala de reunião, e em média 5 pessoas conectadas a ele nessa sala, no andar de cima tenho outro AP, NAP102, o da sala de reunião é o NAP303, que eu verifiquei de estranho é que se ele conectar em uma rede visitante melhora, porém na rede principal trava tudo, todas as redes tem senhas para se conectar e nosso cabeamento é direto do Switch até o AP com CAT6.
att. Luis Flavio0 -
segue abaixo minha configuração atual
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Hi @LuisFlavio
What’s difference of configurations between visiting network and the main network?
Let’s monitor for some days if wireless network performance gets improve after DCS.
If still not effect, please change the Channel width to 40MHz to have less co-channel interference until wireless network getting stable then change back.
Thank you
Regards,
Bella
0
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