Spotify Connect not working with VMG3927

Coltrane100
Coltrane100 Posts: 2
edited April 6 in Smart Home Product
Hi! I have problems with getting Spotify Connect to work with VMG3927-B50A.

I have Marantz NR1050 AV receiver connected to the VMG3927's WiFi and I can the Marantz AV receiver in ZyXEL's connectivity dashboard correctly and other networking services on Marantz work fine. I can also see Marantz in Spotify app as Spotify Connect destination on all my devices correctly. However, when I try to active it the connection is never established (it just keeps trying and trying).

I have tried the same setup with two other routers and there’s no problem so I believe it’s something related to VMG3927 networking settings.

I found this Zyxel support article that might be relevant but VMG3927 settings look totally different so I can't follow the steps. I have also tried to enable local logs on VMG3927 to check if I can find something but I don't know how to view them.

Any help to troubleshoot would be highly appreciated!

All Replies

  • timol74395
    timol74395 Posts: 4
    Hi! I have problems with getting Spotify Connect to work with VMG3927-B50A.

    I have Marantz NR1050 AV receiver connected to the VMG3927's WiFi and I can the Marantz AV receiver in ZyXEL's connectivity dashboard correctly and other networking services on Marantz work fine. I can also see Marantz in Spotify app as Spotify Connect destination on all my devices correctly. However, when I try to active it the connection is never established (it just keeps trying and trying).

    I have tried the same setup with two other routers and there’s no problem so I believe it’s something related to VMG3927 networking settings.

    I found this Zyxel support article that might be relevant but VMG3927 settings look totally different so I can't follow the steps. I have also tried to enable local logs on VMG3927 to check if I can find something but I don't know how to view them.

    Any help to troubleshoot would be highly appreciated!
    The same issue even at my end, tried looking over the web on this but saw little or almost no info on this.
  • timol74395
    timol74395 Posts: 4
    edited April 16
    Hi! I have problems with getting Spotify Connect to work with VMG3927-B50A.

    I have Marantz NR1050 AV receiver connected to the VMG3927's WiFi and I can the Marantz AV receiver in ZyXEL's connectivity dashboard correctly and other networking services on Marantz work fine. I can also see Marantz in Spotify app as Spotify Connect destination on all my devices correctly. However, when I try to active it the connection is never established (it just keeps trying and trying).

    I have tried the same setup with two other routers and there’s no problem so I believe it’s something related to VMG3927 networking settings.

    I found this Zyxel support article that might be relevant but VMG3927 settings look totally different so I can't follow the steps. I have also tried to enable local logs on VMG3927 to check if I can find something but I don't know how to view them.

    Any help to troubleshoot would be highly appreciated!
    The same issue even at my end, tried looking over the web on this but saw little or almost no info on this.
    Did you get any update on this yet? https://dltutuapp.com/tutuapp-download/
  • Coltrane100
    Coltrane100 Posts: 2
    Believe or not but the solution was to power cycle Marantz i.e. unplug the power cord from wall for 10 secs and then plug it back.