I registered a device in the wrong console.

Axel Posts: 1
edited April 14 in Service & License
I was working on the configuration of a new device (USG110) when I registered it . The problem was that I had the myzyxell console of an another customer opened in one of my tabs and the device was directly registered there . I tried to unregister the device but there no option to do so . I also opened a case last week but didn't get an answer yet . Is there a fast procedure to remove a device from a console ?
Thanks & regards

All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 176  Zyxel Employee
    Hi @Axel
    If you have the device (USG110) in hand, please login to the device as "admin" and re-register your device onto the myzyxel portal from device hyperlink in "Configuration" --> "Licensing" --> "Registration"

    After finishing those procedure, the device owner should be transferred to your own account.
Sign In to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click on this button!