Bought an NAP102 device

jwb

Hi,

i bought a NAP102 via ebay which is already registered.

Who can delete the AP in the Nebula Cloud, I´m not sure if the seller will do or can do.

can Zyxel help?

Ace

You can use nebula app to scan QR code to register device.

jwb

Hi Freshman, i know, but please look my message again, its not possible when the device already had been registered on other account.

Zyxel_Jonas

Hi @jwb,

We saw that you'd also created a ticket on Zyxel system.

We already replied you from the ticket, message as below:

Please download our Nebula APP on your mobile phone to scan the QR-code located at the back of the NAP or on the brown box, so the device will register to your organization.

This mechanism, is to force register via QR-code to his/her organization because we assume only the current owner will be able to scan the QR-code as the device is already on your hand.

You may get a pop-out message when registering, please click "Register device" on the right-hand side and click "Next" on the top-right.

Jonas,

jwb

Hi Zyxel support,

Problem has been solved correctly. Its been registered now correctly. Ticket can be closed!

Thanx for your help!