Wrong country for device in Organization-wideConfigureLicense & inventory

mfata
mfata Posts: 2
First Anniversary Nebula Gratitude
Hello,

How to change Country for a device in Inventory?
See below, just one device is in "United States". Why?
Same registration procedure as for the other.


Thank You
Michele

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,621  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Hi @mfata,

    Good day.
    The country of the device "CO-AP-05" have been changed to Italy.
    Please help to verify.
    If there has any question or concern, please feel free to ask.

    Zyxel Melen

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,621  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @mfata,

    Welcome to Zyxel community!
    This is because the IP was recognized as an US IP when the device first connected to NCC.
    This can't be changed in front end.
    We are going to help you to change to right country.
    I will update when the change is done.   

    Zyxel Melen

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,621  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Hi @mfata,

    Good day.
    The country of the device "CO-AP-05" have been changed to Italy.
    Please help to verify.
    If there has any question or concern, please feel free to ask.

    Zyxel Melen

  • mfata
    mfata Posts: 2
    First Anniversary Nebula Gratitude
    Hello Melen,

    Thank you very much for your help!
    Now the AP is in the right country.

    Bye
    Michele

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