Error code list for USG?
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Hi @mMontana
The error code mean the device could not sync to myzyxel.com,
Please check if the device could resolve myzyxel.com
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Hi @mMontana
This error code could happen when the NTP server could not sync to the server.
Please try to change different NTP server and check it.If the symptom still exist, please provide us the error log in the monitor on the device.
You can go to "Monitor" > " Log" > select the category "myzyxel.com"to check it.
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had a similar issue. I had to add dns forwarders to the firewall. Now it works. It used to for over a year or more without anything. strange1
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Thanks dabogdan for upping this thread. I solved the issue anyway but still the question remain unanswered.mMontana said:Where i can find the meaning of this code?@Zyxel_Jerry, pretty please, with sugar on top.The list for the errors and the meaning, where can be found?
Manual? KB article? CLI reference guide?
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Hi @mMontanaThanks for your inquiry. Currently, we don't have the document to explain the meaning of error codes. Basically, the error code is used for our troubleshooting and debugging purposes. So, once the customer encounters a similar situation, we prefer the customer could share reproduced method, a screenshot of the error code, a screenshot of the Monitor Log, the diagnostics log, and even the remote environment with us to analyze the possible root cause. It's convenient for us to address the problem. Thanks.
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Zyxel_Jeff said:Hi Zyxel_Jeff, I can understand that is convenient for zyxel support department.However, have this level of documentation is convenient for the customer too, so can solve autonomously the issues!Have the correspondence of error codes to the meaning can speedup a lot the troubleshooting. I am aware and kind of detailed explanations into USG logs, but if I find only "codes", a babelfish for translate error code to meaning... Is convenient for me too .Consider to share a "safe" (by Zyxel perspective) table code/meaning into Nebula and USG documentation...0
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Hi @mMontana
Many thanks for your advice . We plan to add the description of error codes to our user guide document in the future.
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I have the same issue with a VPN100 running Firmware V5.37(ABFV.1).
Until last summer we could download and update the firmware easily online. As far as we know, we didn't change anything except upgrading from V5.37(ABFV.0) to V5.37(ABFV.1).Remote environment: The VPN100 is behind a USG110.
The USG110 serves as our central connection to WAN, Firewall, DHCP-Server, DNS with 192.168.*3.1 .
The VPN100 is in a second building a bit apart, connected by antennas. It gets the LAN from USG and has therefore 192.168.*3.25. For the other building, the VPN100 serves as DHCP-Server with 192.168.*4.1 and as a DNS, too. It works, i.e. all clients in second building can reach file server and internet in the first building.How to securely produce the error:
Maintenance → File Manager → Firmware-Management → Mark Standby version → click on cloud-icon → Update now: yes → reboot: no
"Error: Connection Error, code: 882.“ - view screenshotSystem Log:
Diagnostic information: diaginfo-2024-01-10_20-19-33.tar.zip (encrypted)
@Zyxel_Jeff, please send me a private message to receive the password for decrypting the diaginfo.I hope that helps analyzing. 🙂
Greetings from cold Germany
Dietmar0 -
Hi @HighFinesse
I will send a private message to you later, please check the inbox. Thank you😃.
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