Content Filter License

Media_Veneto Posts: 3  Freshman Member
First Comment
edited August 2022 in Service & License
I have some trouble activating a new content filter license key for my USG-20-VPN.
From when i try to link it a popup says no compatible device.
Either i have the wrong license key (USG20-CC1) or you can't link it until the previous license expires.
I'm new to the product and the procedure so i dont really know what went wrong, in any case is it possible to refound or convert the license key if its the wrong one?

Thank you very much. Bye


  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    @Media_Veneto ,
    Per talked,
    You purchased the wrong license. The license is for USG 20 not for USG20VPN, so this is why the "no compatible device" message popup.
    Please contact local representative for assistance.

Service & License Help Center