GEO IP auto update database not working ?

Asgatlat

hi,

on my Zywall 110 with FW 4.65 i saw that in the Geo Ip auto update database seems not working
as you can see the box is checked but there is a big differrence between current version and lastest one.
if i use the "update now" button, it works

Zyxel_Emily

Hi @Asgatlat,

We are aware of this issue and checking the root cause.

Zyxel_Emily

Hi @Asgatlat,

We are aware of this issue and checking the root cause.

Zyxel_Emily

Hi @Asgatlat,

In the current design, the “Minute” of the auto update time is a random value.

For example, if you configure Auto Update on Friday at 14:00, the database will be updated between 14:00 and 15:00.

Here is the test result for your reference.

Auto Update

Weekly: Friday,  Hour: 14:00

The database was updated around 14:40.

mMontana

Anyway, autoupdate was checked...

Asgatlat

hi @Zyxel_Emily , as @mMontana said, the autoupdate was checked
this should be fixed in the next FW

Zyxel_Emily

Hi @Asgatlat @mMontana,

To avoid lots of devices updating database at the same time, Geo IP database is not updated exactly at the time you configured.

In your case, Auto Update is set as Monday 06:00. It means the database will be updated at a random time between 06:00 and 07:00 every Monday, not exactly at 06:00.

It is not a bug but the current design. We will add more clear description in online help guide and user guide for the mechanism.  

Asgatlat

Zyxel_Emily said:

Hi @Asgatlat @mMontana,

To avoid lots of devices updating database at the same time, Geo IP database is not updated exactly at the time you configured.

In your case, Auto Update is set as Monday 06:00. It means the database will be updated at a random time between 06:00 and 07:00 every Monday, not exactly at 06:00.

It is not a bug but the current design. We will add more clear description in online help guide and user guide for the mechanism.  

as i said before, if you see my screenshot, there is almost a month difference between my database and the lastest one, and you said in your first reply that you were aware of this issue.

mMontana

Using other words... from the update made by the user to the latest version declared by the firewall, the db update failed at least four times.

July 26

August 2

August 9

August 16

Moreover: firewall is aware of new version available, but do not alert in any way. Nor update.

Should sysadmins choose another day/time for updating?

Zyxel_Emily

Hi @mMontana,

In order to check the symptom, could you send the remote access of your device to me in private message? 

mMontana

My firewalls seems updating, is the one of @Asgatlat which needs attention

Asgatlat

Zyxel_Emily said:

Hi @mMontana,

In order to check the symptom, could you send the remote access of your device to me in private message? 

is there a dedicated feature to do that ? or do you need only the  public IP of the gateway ?