Remove a device from myzyxel

sc24

I want to remove a device from myZyxel. Why is it, that I cannot do it, without your interference?

Zyxel_Vic

Hi @sc24
We've received the device information from you and this device was unregistered. Please have check.

sc24

Sorry, I meant no offense, I am just interested ... and I need support by removing one of our devices. Thanks in advance

Zyxel_Vic

Hi @sc24
Once the devices are registered, the licensed services will start to count down in parallel. If the owner removed the device by himself, he will no longer be able to monitor on those licenses remaining days on the device which may lead to license wasting. 

sc24

Hi @Zyxel_Vic, Thanks for your reply.

My actual issue: I want to remove a device whose license period has already expired from our myZyxel. Please tell me the way to do so.

On a side note: Please let your customers waste as many license days as they want.

Zyxel_Vic

Hi @sc24
Please share the device S/N and MAC address with us in private message, we can help.

sc24

Hi Zyxel_Vic

Thanks for you Support, Device is out of our myZyxel