Remove a device from myzyxel

I want to remove a device from myZyxel. Why is it, that I cannot do it, without your interference?

Accepted Solution

  • Zyxel_Vic
    Zyxel_Vic Posts: 264  Zyxel Employee
    Answer ✓
    Hi @sc24
    We've received the device information from you and this device was unregistered. Please have check.

All Replies

  • sc24
    sc24 Posts: 4
    Sorry, I meant no offense, I am just interested ... and I need support by removing one of our devices. Thanks in advance
  • Zyxel_Vic
    Zyxel_Vic Posts: 264  Zyxel Employee
    Hi @sc24
    Once the devices are registered, the licensed services will start to count down in parallel. If the owner removed the device by himself, he will no longer be able to monitor on those licenses remaining days on the device which may lead to license wasting. 
  • sc24
    sc24 Posts: 4
    Hi @Zyxel_Vic, Thanks for your reply.
    My actual issue: I want to remove a device whose license period has already expired from our myZyxel. Please tell me the way to do so.
    On a side note: Please let your customers waste as many license days as they want. :)
  • Zyxel_Vic
    Zyxel_Vic Posts: 264  Zyxel Employee
    Hi @sc24
    Please share the device S/N and MAC address with us in private message, we can help.
  • sc24
    sc24 Posts: 4
    Hi Zyxel_Vic
    Thanks for you Support, Device is out of our myZyxel