Remove a device from myzyxel

sc24
sc24 Posts: 4
Friend Collector
edited August 2022 in Service & License
I want to remove a device from myZyxel. Why is it, that I cannot do it, without your interference?

Accepted Solution

All Replies

  • sc24
    sc24 Posts: 4
    Friend Collector
    Sorry, I meant no offense, I am just interested ... and I need support by removing one of our devices. Thanks in advance
  • Zyxel_Vic
    Zyxel_Vic Posts: 276
    5 Answers First Comment Friend Collector Sixth Anniversary
     Zyxel Employee
    Hi @sc24
    Once the devices are registered, the licensed services will start to count down in parallel. If the owner removed the device by himself, he will no longer be able to monitor on those licenses remaining days on the device which may lead to license wasting. 

    Click this link to start: https://bit.ly/3R2Wx52

  • sc24
    sc24 Posts: 4
    Friend Collector
    Hi @Zyxel_Vic, Thanks for your reply.
    My actual issue: I want to remove a device whose license period has already expired from our myZyxel. Please tell me the way to do so.
    On a side note: Please let your customers waste as many license days as they want. :)
  • Zyxel_Vic
    Zyxel_Vic Posts: 276
    5 Answers First Comment Friend Collector Sixth Anniversary
     Zyxel Employee
    Hi @sc24
    Please share the device S/N and MAC address with us in private message, we can help.

    Click this link to start: https://bit.ly/3R2Wx52

  • sc24
    sc24 Posts: 4
    Friend Collector
    Hi Zyxel_Vic
    Thanks for you Support, Device is out of our myZyxel

Service & License Help Center