Additional licence not activated correctly

PaulCTTS Posts: 1
edited August 2022 in Service & License

I purchased a renewal for our USG110 this morning, completely forgetting that I'd already purchased a bundle from a website in the UK. I applied the one bought through the Zyxel marketplace, which extended the cover to 366 days. I then added the bundle serial number and it was Activated correctly, but it has not extended the cover by another year (731 days). Can you please extend the cover to the correct amount, or refund the Marketplace purchase?

Thanks, Paul

All Replies

  • Zyxel_Can
    Zyxel_Can Posts: 342
    5 Answers First Comment Friend Collector
     Zyxel Employee

    Hi @PaulCTTS,

    Which licenses you purchased from Marketplace and from local Website?

    Please kindly share the 2 purchase orders and the 2 license keys with me by private message for further verification.