NWA50AX NCC managed shows no client connected

Flavio_Ita

I own a NWA50AX dual Radio Wifi 6 Access point.
The device is managed by NCC (plus license)

All was good for about 1 week since the install of the AP in my site with about 15 devices connected.
Since this afternoon, the client list of the NCC shows 0 client connected (but their are connected and well functioning).

I tried rebooting the AP but, in the NCC status, nothing changed.

There is any workaround for having the client list available again?

Thanks
Flavio

Zyxel_Bella

Hi @Flavio

 

Nebula system has been temporarily unavailable due to an outage incident.

This outage incident does not affect Nebula devices and their local network services.

Please refer to our incident post of community as following link:

https://community.zyxel.com/en/discussion/11721/nebula-cloud-service-incident-2021-10-03-14-10-utc-0

We apologize for any inconvenience this has caused.

If your devices are still not showing online, please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, and provide the Org and Site name for us to check.

Thank you

 

Regards,

Bella

Zyxel_Bella

Hi @Flavio

 

Nebula system has been temporarily unavailable due to an outage incident.

This outage incident does not affect Nebula devices and their local network services.

Please refer to our incident post of community as following link:

https://community.zyxel.com/en/discussion/11721/nebula-cloud-service-incident-2021-10-03-14-10-utc-0

We apologize for any inconvenience this has caused.

If your devices are still not showing online, please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, and provide the Org and Site name for us to check.

Thank you

 

Regards,

Bella