How to remove device from portal.myzyxel.com?

Options
Peter3com
Peter3com Posts: 1
edited February 29 in Service & License
How to remove device from portal.myzyxel.com?

Accepted Solution

  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited November 2021 Answer ✓
    Options
    Hi @Peter21
    The registered device can't be removed from Myzyxel portal.
    However, if this device will be transferred to other ones, you can
    (1) Login to Myzyxel.com portal by new account first
    (2) Open browser new tab and login to device WebGUI by admin account
    (3) Go to Licensing > Registration and click portal.myzyxel.com URL
    (4) Your browser will redirect to Device Registration page and  auto fill up Mac/Serial number 
    (5) You can click "submit" button. Then device owner will become to new account successfully.

All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited November 2021 Answer ✓
    Options
    Hi @Peter21
    The registered device can't be removed from Myzyxel portal.
    However, if this device will be transferred to other ones, you can
    (1) Login to Myzyxel.com portal by new account first
    (2) Open browser new tab and login to device WebGUI by admin account
    (3) Go to Licensing > Registration and click portal.myzyxel.com URL
    (4) Your browser will redirect to Device Registration page and  auto fill up Mac/Serial number 
    (5) You can click "submit" button. Then device owner will become to new account successfully.
  • Mario
    Mario Posts: 104  Ally Member
    First Anniversary 10 Comments Friend Collector Zyxel Certified Network Engineer Level 1 - Security
    Options
    I understand the request from Peter21. We are migrating from USG to ATP, now we have many obsolet devices in the portal. Please work on a fix for this.
    Mario
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options
    Hi @Mario
    You can hind your device from "My Device" list:
    Click on your device MAC address which you want to hind, and click "Edit" button.
    There is "Hide" button.  After submitting request, the device will disappear from your device list.
    If you would like to display it again in the future, please send your request to your reseller or local support.
  • itea
    itea Posts: 1
    First Comment
    edited February 27
    Options

    The checkbox "hide" no longer exists in 2024. How can we remove or hide devices that are no longer in use now?

  • Zyxel_Kay
    Zyxel_Kay Posts: 557  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    Hi @itea

    If you want to remove the registered device from your myZyxel account, please PM me the MAC and SN.

    We can help you to unregister the device.

    Kay

Service & License Help Center