How to remove device from portal.myzyxel.com?

V_Ken

I can't transfer my switch to another account according to the instructions. In the new account, it gives the error that the device is already linked.

I wrote a personal message to Kai, but unfortunately he is not online.

Is there any other way to remove or transfer the device?

V_Ken

Zyxel_Melen

Hi @V_Ken,

For your VPN 50, please follow this FAQ to transfer:

How to transfer device owner? — Zyxel Community

If your switch is registered to Nebula, you can use the Nebula app to register it to another account.

1. Download Nebula app here: Android / iOS
2. Log in with another account you mentioned, not the original account.
3. Access the org/site where you want the switch registered.
4. Add new devices to scan the switch's QR code.
5. Finish.

Mr_IT_4_Life

I need help too to remove a device from my zyxel account.

who can help me ?

Zyxel_Melen

Hi @Mr_IT_4_Life,

May I know your purpose? Please send me a private message with the device's MAC & S/N then I can help to remove.