How to remove device from portal.myzyxel.com?

Peter3com

How to remove device from portal.myzyxel.com?

Zyxel_Vic

Hi @Peter21
The registered device can't be removed from Myzyxel portal.
However, if this device will be transferred to other ones, you can
(1) Login to Myzyxel.com portal by new account first
(2) Open browser new tab and login to device WebGUI by admin account
(3) Go to Licensing > Registration and click portal.myzyxel.com URL
(4) Your browser will redirect to Device Registration page and  auto fill up Mac/Serial number 
(5) You can click "submit" button. Then device owner will become to new account successfully.

Zyxel_Vic

Hi @Peter21
The registered device can't be removed from Myzyxel portal.
However, if this device will be transferred to other ones, you can
(1) Login to Myzyxel.com portal by new account first
(2) Open browser new tab and login to device WebGUI by admin account
(3) Go to Licensing > Registration and click portal.myzyxel.com URL
(4) Your browser will redirect to Device Registration page and  auto fill up Mac/Serial number 
(5) You can click "submit" button. Then device owner will become to new account successfully.

Mario

Hi @Zyxel_Vic

I understand the request from Peter21. We are migrating from USG to ATP, now we have many obsolet devices in the portal. Please work on a fix for this.

Mario

Zyxel_Stanley

Hi @Mario
You can hind your device from "My Device" list:
Click on your device MAC address which you want to hind, and click "Edit" button.
There is "Hide" button.  After submitting request, the device will disappear from your device list.
If you would like to display it again in the future, please send your request to your reseller or local support.

itea

The checkbox "hide" no longer exists in 2024. How can we remove or hide devices that are no longer in use now?

Zyxel_Kay

Hi @itea

If you want to remove the registered device from your myZyxel account, please PM me the MAC and SN.

We can help you to unregister the device.

Iba

Hello Team,

I believe have the same case here.. I need to remove the device from portal.myzyxel.com..

All discussion above is relevant to my case..

Could you help me please?

thanks

Zyxel_Kay

Hi @Iba

If you want to remove a registered device from your myZyxel account, please PM me the device's MAC address and serial number. We can help you unregister the device.

Additionally, could you please share why you need to remove the device?

Iba

Hello Kay,

Thanks for your support..

basically,, I need this device for just home use as access point,, meaning to extend my network wifi in the attic..

Currently the Zyxel is not working despite I manually rested the factory setting..

Might did not understand where can I pin you the Mac and SR. ?

Thanks.

Iba

Zyxel_Kay

Hi @Iba

You can send me a private message by clicking on my username and then the Message button:

Additionally, could you please share the model of the access point you're experiencing issues with, along with the specific symptoms? This information will help us provide you with the appropriate assistance.