Nebula Device status Off, cannot reboot but SDWAN connection normal

Cyber_IT

Dear Sir / Madam,

We checked Nebula Device HK site status Off, cannot reboot but SDWAN connection normal, please advise us. Thank you.

Zyxel_Vic

Hi @Cyber_IT
Can you share which group/org/site name it is? You may share with us in private message.
In addition, please also add Zyxel support account to your org. authorized administrator list so that we can help to check.
accounts need to be authorized:
CSO_Security@zyxel.com.tw
swan-its@zyxel.com.tw