VPN License Key - Error 33

I installed the license on a new computer but I didn't uninstall the license on the old computer, how can I activate it again?

All Replies

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,100  Zyxel Employee
    Hi @Pedro_Brito72
    If you would like to reactive your license on new PC, then clean-up license record on server side is required.
    You may send your license key to me for further check by private message.
  • VRPD
    VRPD Posts: 1
    Hi Stanley!

    we got the problem that the notebook where the license was used has crashed and it was installed from scratch. Where to mail to that we can use the license again?

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,100  Zyxel Employee
    edited January 14
    Hi @VRPD

    If your old PC broken and would like to work VPN client on new PC. 
    You send your license key by private message to me, then I will help to further check on server side first.

    Click this hyperlink to send private message to me.