NWA50AX in boot loop

ponG86

Hi,

I recently switched an existing, already set up NWA50AX from direct power supply to PoE (PoE+ switch is already serving different other Zyxel AP with sufficient reserve). The LED flashed green/amber for more than 15 minutes suggesting that the device is booting. But that status did not changed. I then tried to switch back to direct power supply in same setup as before, but same behavior of status LED.

I already tried to disconnect and reconnect power and also tried a factory reset with the hardware button. Still same looping behavior.

What can I do else?

edit: I just noticed that a different sub-forum would be more suitable. I was redirected here from the Nebula Dashboard. If someone would be able to move the thread, feel free

Zyxel_Silvia

Dear @ponG86,

 

Thank you for raising questions here,

you may use ZON to check APs’ status.

https://www.zyxel.com/products_services/Zyxel-ONE-Network-Utility-ZON-Utility/

 

We suggest you to upgrade FW to latest version if you have once successfully boot up the AP.

You may download the latest firmware(V6.25 ABYW2) here: https://www.zyxel.com/support/download_landing/product/nwa50ax_14.shtml?c=gb&l=en&pid=20201102200009&tab=Firmware&pname=NWA50AX

 

If you retry few times, the AP continuous blinking yellow and green and can't finish boot up,

We suggest you to process RMA in your local reseller.

We’re sorry for any trouble caused and wish you Happy new year.

 

Best Regards,

Silvia