WAC6552D-S discontinuous connection

iKP

Dear Zyxel,

Please help resolve the AP why the connection is lost, attached pscr.

Thank you!

Zyxel_Bella

Hi @iKP

 

The Netconf connection is disconnected indicated the AP lost connection with Nebula.

The common cases are DNS can’t resolve Nebula Control Center domain, we suggest to set to 8.8.8.8 and monitor.

Rarely some customer’s environment has IP conflict to cause the event.

If the symptom still exists after confirm above conditions are ruled out.

Please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, and provide the Org and Site name for us to check.

Thank you.

 

Regards,

Bella

 

iKP

Dear Bella!

I set on the AP address to 8.8.8.8 DNS but it is still discontinuous. I switch on the Support request.
Thank you

iKP

Dear Bella,

When is this expected to be resolved? The device serial number is S212L23101721.
I set the dns address but it still breaks.

There is another such device that works normally.

Thank you

Zyxel_Bella

Hi @iKP

 

We suggest to do a cable/port swap test with the unit doesn’t have offline issue and monitor two devices’ status.

If you could access the AP’s GUI, collect the Diagnostic file at MAINTENANCE page for us to investigate.

And Please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, and provide the Org and Site name for us to check.

Thank you.

 

Regards,

Bella

 

iKP

Dear Bella,

The problem is solved, I reinstalled the firmware.

Thank you