Nebula Cloud Service Incident - 2022-01-12 04:13 - 05:17 (UTC+0)

Zyxel_CSO Posts: 394  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer
edited September 2023 in Nebula Status and Incidents
Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:
2022-01-12 04:13 (UTC+0)

2022-01-12 05:17 (UTC+0)

Issue Symptom & Risk:
Some users have experienced 

1. New Nebula devices registered for the first time will fail to online on Nebula due to certificate issues. (Exclude firewall)

Note: This outage incident does not affect Nebula devices and their local network services
If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO
We apologize for any inconvenience this has caused.

Zyxel Nebula Support