Nebula Cloud Service Incident - 2022-01-12 04:13 - 05:17 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:

2022-01-12 04:13 (UTC+0)

Resolved:

2022-01-12 05:17 (UTC+0)

Issue Symptom & Risk:

Some users have experienced 

1. New Nebula devices registered for the first time will fail to online on Nebula due to certificate issues. (Exclude firewall)

Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support