LTE firmware for SBG3600

Zyxel_Vic

Hi @Nico2786
Do you mean that after uploading the module firmware, your LTE doesn't work anymore? What's your SBG3600 firmware and can you connect to the console, do some LTE operations and send me via private message regarding to what had been shown in the console?

Nico_Ecomec

Hy Zyxel! I'm nico2786

login as: admin
[email protected]'s password:
 > lte get

Usage: lte config [--username <username>]
                  [--password <password>]
                  [--pin <pincode>]
                  [--puk <pukcode>]
                  [--apn <apn>]
           connect
           disconnect
           reconnect
           state [up|down]
           show [cfg|stats|rilcmd|bytes]

           ====== Only for production line used =====
           get simstatus
           get imei
           get band
           get fwver
           get signal
           set imei [imei_code]
           set band [3|7|8|20|all]      3:1800MHz, 7:2600MHz, 8:900MHz, 20:800MHz
           fwupgrade
           rilcmd [start|stop]
 > lte fwupgrade
 > lte get imei
ATCMD [AT+CGSN]
Opening TTY device failed, retry...: No such device
^C > lte get fwver
ATCMD [AT+CGMR]
Opening TTY device failed, retry...: No such device
^C >

any command about lte reply:

Opening TTY device failed, retry...: No such device

Zyxel_Vic

Hi @Nico_Ecomec

Sorry to hear about this. It seems that somehow your LTE module can't be detected by the SBG3600 anymore. I'm not sure what happened when you upgrading the LTE firmware.You may need to contact Zyxel local representative and go through the RMA process. 

Nico_Ecomec

Hi!

If i check from web interface the module read imei of modem and the imei of sim.... lte module are detected because read imei.....

I think the first is a solution to upgrade fimrware lte of device and the next step ugprade firmware of router...

I need new firmware please...

Zyxel_Vic

Hi @Nico_Ecomec
So you're still running on the previous module firmware version. I will send you a private message to download the module firmware.

Nico_Ecomec

Hi @Zyxel_Vic

i upgrade the firmware lte.. but after reboot the version ALT3100_04_05_06_10_B8_LO remaing the same....

so start with
ALT3100_04_05_06_10_B8_LO version

upgrade with firmware_ALT3100_05_00_02_00_81_MS.bin

after reboot the version is
ALT3100_04_05_06_10_B8_LO

Not is possible upgrade firmware....

Zyxel_Vic

Hi @Nico_Ecomec
You may need to go through the RMA process if changing the module firmware still can't bring your LTE module back.

ApTyp

Hi, i have same problem with LTE firmware after upgrade firmware software. Can you please send the new LTE firmware file?

Thnak you!

Zyxel SBG3600

Current Firmware Version: ALT3100_04_05_06_10_B8_LO
Current WWAN Package Version: 1.15
Current Firmware Version: V1.00(AAKO.9)

Nico2786

Zyxel_Vic @ApTyp have same problem.... is a big bug of firmware....

Zyxel_Vic

Hi @ApTyp @Nico2786
I'll send you the module firmware via private message. Before that, can you try to downgrade the firmware back to the original version and see if it helps?