Nebula Cloud Service Incident - 2022-01-28 08:42 - 09:00 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:

2022-01-28 08:42 (UTC+0)

Resolved:

2022-01-28 09:00 (UTC+0)

Issue Symptom & Risk:

Some users have experienced 

1. Nebula pages cannot normally display.

2. NCC is unable to provision or update network settings to Nebula devices.

Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support