Firmware Upgrade not working

timline1202

I'm unable to get switches and APs to upgrade their firmware.  Nebula indicates that the process has started but nothing actually happens.  I suspect something firewall or web filter related could be blocking...

Many thanks  

Zyxel_Tobias

Hi @timline1202

The firewall should have different things open:

Please have a look here:

https://nebula.zyxel.com/cc/ui/index.html#/help/firewall-information

Regards,

Tobias

timline1202

Thank you - On one of my sites I'm finding the it's also using 54.73.103.137 on 6667 but that address is not listed.  Allowing it does make cloud connect a lot faster.

timline1202

and 63.35.107.114 on 6667

timline1202

We still continue to have problems getting the devices updated.  All firewall information has been added but it still fails.  If we apply an any rule to specific IP addresses it completes fine.