Ping is not stable, packet loss, bad performance, sometimes router stuck

tak3joy

3 different devices
3 different LAN ports
3 different LAN cables
3 different operating systems(Win10, Win11, Raspberry Pi OS)

Zyxel_Jerry

Hi @tak3joy

The system will regularly send wifi informs to make sure the G1 wifi stability and which will affect the response time a little bit. This mechanism don’t need to be worried since it won’t affect the network usage.

tak3joy

Today the router died, everything was fine until the Internet disappeared, then I went to the router and the LEDs were no longer on, I tried to plug it into another outlet, but it doesn’t want to turn on at all, while the power supply outputs as declared 12V.

Zyxel_Jerry

Hi @tak3joy

Maybe there is some power surge issue in your environment.
You can connect local representative to do the RMA process.

tak3joy

Zyxel_Jerry said:

Hi @tak3joy

Maybe there is some power surge issue in your environment.
You can connect local representative to do the RMA process.

I have many other electronics in house that working properly 5+ years, and and part of it uses same 12V power supply... I think that the assumption is a bit inappropriate.

Zyxel_Jerry

Hi @tak3joy,

Thanks for the feedback.

We do not meet the issue before.

We'll keep monitor if there is a similar case, and we'll be undertaking further analysis and investigation.