How to apply hotfix to NSG50

PCSSJohn Posts: 1
edited April 2022 in Nebula
I have downloaded and unzipped NSG50 hotfix file 1.33(ABHP.4)CO.  I am logged into Nebulus Control Center/sitewide/firmware management.  NSG50 is indicated as up to date.  How to add hotfix?

All Replies

  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @PCSSJohn,

    Welcome to Zyxel Community!

    Regarding the hotfix firmware for NSG50, I would like to inform that the upgrade could only be done on our side. The firmware 1.33(ABHP.4)CO is not the hotfix one.

    Please help to provide the organization name and activate Zyxel support located at HELP > Support request, so I could have the privilege to check the current status before/after the firmware upgrade.

    The upgrade firmware will be process within this time range 09:00 - 18:00 (UTC+8).
    May I know, when it is convenient?

    Sorry for the inconvenience.

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