Atp 800 ha sandboxing

Omnia

Hi,
One of our client makes 4000/5000 new files and sends its via FTP trought ATP 800.
Sometimes ATP crashes and stucks.
Thanks to logs we notice that FTP send all the files in 10/15minutes: so the firewall stucks. 
The Zysh crashes so we must force the reboot with power cyrcle.

Is there any protection to solve that problem?! We don't found yet.
Someone else?! 
Any suggestions?

@Zyxel_Stanley it's the same problem for what we involved you and for what we have to rebuild HA System to work around the problem.
@MarioNisi knows everything, please work with him 

Zyxel_Cooldia

Hi @Omnia,
We are checking this issue, will keep update status on this post.

Zyxel_Stanley

Hi @Omnia
The Monitor > Sandboxing pop out error message is come from an unnecessary configuration.
So it caused system retry again and again....until the service unavailable.
The configuration has been improved, and error message seems not happen again.

Omnia

So we have to do something or release a patch to fix?

Thanks

Omnia

@Zyxel_StanleyDo we need to make any changes? or should we wait for a firmware update?

Zyxel_Stanley

Hi Omnia
I just sent firmware to you by private message.