Atp 800 ha sandboxing

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Omnia
Omnia Posts: 39  Freshman Member
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edited April 2022 in Security
Hi,
One of our client makes 4000/5000 new files and sends its via FTP trought ATP 800.
Sometimes ATP crashes and stucks.
Thanks to logs we notice that FTP send all the files in 10/15minutes: so the firewall stucks. 
The Zysh crashes so we must force the reboot with power cyrcle.

Is there any protection to solve that problem?! We don't found yet.
Someone else?! 
Any suggestions?

@Zyxel_Stanley it's the same problem for what we involved you and for what we have to rebuild HA System to work around the problem.
@MarioNisi knows everything, please work with him 

Accepted Solution

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi Omnia
    I just sent firmware to you by private message.  :)

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,454  Zyxel Employee
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    Hi @Omnia,
    We are checking this issue, will keep update status on this post.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    edited May 2022
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    Hi @Omnia
    The Monitor > Sandboxing pop out error message is come from an unnecessary configuration.
    So it caused system retry again and again....until the service unavailable.
    The configuration has been improved, and error message seems not happen again.
  • Omnia
    Omnia Posts: 39  Freshman Member
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    So we have to do something or release a patch to fix?

    Thanks
  • Omnia
    Omnia Posts: 39  Freshman Member
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    @Zyxel_StanleyDo we need to make any changes? or should we wait for a firmware update?
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi Omnia
    I just sent firmware to you by private message.  :)

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