WAX610D No 5Ghz
All Replies
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Here are a couple of pictures from my setup:
The Radio list shown no traffic on 5GHz, because no client can see it:
Radio 2 Settings:
Radio Profile:
SSID Profile:
Any Ideas? Thank You!0 -
I also tried it with a brand new Lenovo Notebook, only 2.4 GHz available0
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Hi @treibowski
Welcome to Zyxel community!
The profile looks fine on the 5GHz radio, the display on radio list including channel, power and utilization shows the AP is working in normal status.
If you bought AP in second hand, we suggest to press hardware reset for more than 10 secs when you firstly boot up AP to prevent AP unexpected failure. For this case, you can try to connect by typing the SSID manually on device or use Wi-Fi signal scanner APP or application to do deeply check if the signal exists or not.
We can help to check some hardware element in the diagnostic file if above operation doesn’t help, could you please collect at MAINTENACE > Diagnostics page and PM me the file?
Thank you
Regards,
Bella
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Hi Bella, thank you very much for your suggestions! I ran the hardware reset and ran the initial configuration wizard again, but there is still no 5GHz signal visible. I also tried scanning with the App NetSpot or connecting by typing the SSID manually, with no success. I have send you the diagnostic files via PM! Best Regards0
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Hi @treibowski
We are sorry to inform you that the hardware of radio 5GHz is broken according to the diaginfo logs.
Please proceed to RMA the unit following the steps in the link:
How do I claim warranty service for my Zyxel product? (RMA-Process)
Thank you
Regards,
Bella
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Hi Bella,
I have exactly the same problem as treibowski.
Could you please check my diagnostic files too?
Thank you and best regards, Stephan
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Hi @tesox
We will be responding to your issue on the other thread, where we are already discussing a similar problem.
Please see the following link:
Kay
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