FLEX 700: update to 5.30 and SSL VPN disconnecting problem
This means users are disconnected if they do some work outside the VPN tunnel, or take a short break.
The VPN
connection stays open fine if we ping a host on the internal network every few
seconds so there is traffic over the tunnel.
Has this problem been identified already? How can we fix this?
All Replies
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I think someone else has reported this too and I can confirm on my VPN300 V5.30 that the tunnel disconnects when idle but there is some oddness to it where one interface for a given zone is fine but another is not...
Just a quick test avoid using zone “LAN” something odd is happening with that I think.
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Hi all
after fw upgrade to 5.30 on my ATP i found this configuration enabled...
as Bart Simpson says: "i didn't do it..."
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Never had it set here too still with disconnects I try is set to 60 mins and see what that does.
Edit still disconnects
but having the client with a 2mins lease by DHCP does something but I guess its no better then pinging down the VPN to keep alive0 -
so if from the pc ping the gateway of the SSL VPN the tunnel remains active?0
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I confirm, if I ping the gateway of the VPN (192.168.200.1). the vpn tunnel remains active0
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With a USG40 on V4.71 the SSL VPN is stable on a given set port so their does seem to be a problem with V5.30.
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Hi @pka
What SSL VPN SecuExtender version and OS version you are using?
Can you provide the complete Monitor log screenshots of USG Flex 700 (during the SSL VPN connections disconnecting) and SecuExtenderHelper.log(you can find it in this path on your PC C:\SecuExtenderHelper.log) to us?
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