Any Possible Reasons Why Organisation Owner

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businessuer
businessuer Posts: 134  Ally Member
First Comment Friend Collector First Anniversary
in Nebula
Cannot upgrade AP?
He is owner and firmware is not latest.
What are the possible causes?


Accepted Solution

  • Zyxel_Chris
    Zyxel_Chris Posts: 739  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    Answer ✓
    @businessuer,
    Many thanks for your input, will improve this part and make it more smooth in the future.  :)

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  • Zyxel_Chris
    Zyxel_Chris Posts: 739  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    edited June 2022
    @businessuer,
    Please check the firmware status column first then can use the upgrade feature.  :)



  • businessuer
    businessuer Posts: 134  Ally Member
    First Comment Friend Collector First Anniversary
    So it is a bug?
  • Zyxel_Chris
    Zyxel_Chris Posts: 739  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    @businessuer
    The current design needs to activate firmware status then the front-end (browser) can get the device's relevant information and the browser can know if this device is available to do the firmware upgrade. It's not a bug 
  • businessuer
    businessuer Posts: 134  Ally Member
    First Comment Friend Collector First Anniversary
    Zyxel_Chris said:
    @businessuer
    The current design needs to activate firmware status then the front-end (browser) can get the device's relevant information and the browser can know if this device is available to do the firmware upgrade. It's not a bug 
    Noted. But can ask your developer to program something like.

    "Cannot upgrade because AP firmware status unknown" error message?

    This will facilitate easier troubleshooting 
  • Zyxel_Chris
    Zyxel_Chris Posts: 739  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    Answer ✓
    @businessuer,
    Many thanks for your input, will improve this part and make it more smooth in the future.  :)

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