Any Possible Reasons Why Organisation Owner

businessuer

Cannot upgrade AP?
He is owner and firmware is not latest.
What are the possible causes?

Zyxel_Chris

@businessuer,
Many thanks for your input, will improve this part and make it more smooth in the future. 

Zyxel_Chris

@businessuer,
Please check the firmware status column first then can use the upgrade feature. 

businessuer

So it is a bug?

Zyxel_Chris

@businessuer
The current design needs to activate firmware status then the front-end (browser) can get the device's relevant information and the browser can know if this device is available to do the firmware upgrade. It's not a bug 

businessuer

Zyxel_Chris said:

@businessuer
The current design needs to activate firmware status then the front-end (browser) can get the device's relevant information and the browser can know if this device is available to do the firmware upgrade. It's not a bug 

Noted. But can ask your developer to program something like.

"Cannot upgrade because AP firmware status unknown" error message?

This will facilitate easier troubleshooting