SSL VPN problem

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,591
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    image  Zyxel Employee
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    Hi @InShape

    Welcome to Zyxel Community. ?

    Can you attach the error log when you connect the SeceExtender to USG?


    Device log at “Monitor > Log”

    image.png

    Windows SecuExtender client log “SecuExtenderHelper.log” is located at C:/

    image.png


  • Phthysicus
    Phthysicus Posts: 1
    First Comment
    image  Freshman Member
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    Had the same error but just found out that if you go to Object -> Auth. Method and add the specific auth method your using (in my case it was AD) that will fix the issue.

    Zywall.png


  • td_sb
    td_sb Posts: 1
    Second Anniversary
    image  Freshman Member
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    Sorry to bump this thread but I am getting the same issue this morning with one of my users.
    Only one user is having the issue on my end. They could connect and work just fine yesterday. When they tried to connect this morning they are getting disconnected after ~7 seconds or so.

    [ 2022/02/04 09:08:11 ][SecuExtender Agent][ERROR]   **** Error 0x800b0109 authenticating server credentials! (0x0)

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