NWA210AX wont unregister

johnny5126

I have an NWA210AX that I added to the wrong site, so I removed it in the app.  I then created a new location and tried to add it in, but it keeps telling me its already registered in my account.  Its nowhere to be found in the nebula app, but I see it in Myzyxel portal, and it wont allow me to remove it.  So because of this, the AP is useless.  Any ideas?

Zyxel_Jay

Hi @johnny5126
If you remove AP from the wrong site,AP will be in your org.
You can use the Nebula website to move AP to new site.
Login in.
Organization-wide>>Configure>>License & inventory>>device>>action>>change site assignment

 Change your AP to correct site


If you need our help,could you give us your devices MAC Address and S/N numer(please give us device label image)?
And give us your Org /Site name. We will help you to search the devices status.
If you don't want to show it in public ,please PM me.
Thank you
Zyxel_Jay