Nebula CC (Base Pack version) Changing Radio Settings
Could you help us to provide the screenshot of the section where you found NCC changed the radio settings to 80MHz?
And please help us to turn on the Zyxel support access on Nebula from the below path:
Nebula >> Left Sidebar “Help” >> Support request >> Turn on the “Invite Zyxel as administrator” option and click “Save” to keep the modification.
We’ll look into this symptom as soon as possible.
Done. FYI, the access point is current using 160MHz, though the radio settings in NCC have said 80MHz since last ~Friday or so (I did not change them - NCC changed the setting, but the access point is currently still using 160MHz).0
We have created a ticket to look into this symptom, please help us to keep an eye on your email.
We'll update you if anything is in new progress.
Besides, we found some logs noted as DNS query failed,
We would recommend you modify the DNS settings with the value 126.96.36.199 as your first DNS to avoid impact on services.
Hello, I believe the DNS failures are more due to a local ISP/network connectivity issue (we had some problems here around 4am, which correspond to those errors) as I don't usually see those errors in the log. However, I'll keep an eye on it and change if the problems continue. Thank you for pointing those errors out!! Look forward to hearing resolution of the NCC issue.0
Hi, @whitej4Here is the update for you,We have found the symptom of the front-UI error showing as you described.AP is running the config that you had set up (5G radio with 160MHz), it is only a display issue and would not cause impacts on the service, but we’ll fix this as soon as we can.Sorry for the inconvenience.0
Thanks. However, I'm not certain that this is it. I log in locally to check settings, so that is how I am aware that they changed (not NCC). This is the longest it's gone without reverting settings. Not sure if something else changed, but hopefully it's been resolved. Thanks again for the update.0
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