PLA5456 won't power on, triaged, appears to be dead, howto RMA?

slmingol

I have a Powerline PLA-5456 and it appears to have died today. How do I check if it has any warranty associated with it left and if so how to initiate that process?

Zyxel_Jerry

Hi @slmingol

Thanks for your feedback.
If put PLA5456  into another socket would the same issue happen?
We'll check if the device is under warranty.
Please provide your PLA5456 MAC address and Serial number to us.

slmingol

I already tried putting it into multiple sockets and it would never power on/post. I tried waiting a while (several hours) and same result.

MAC: 588BF395E804
SN: S164119001573

Zyxel_Jerry

Hi @slmingol

I've private message you, please check the message box.