Ghost firewalls on Nebula account

GiuseppeR

Good evening,

I'm adding organizations to my Nebula account.

Analyzing two of them.

Company A and Company B.

-A-

There is basic nebula pack, only one access point.

On the left I see "firewall" section and if I click on it i see "USG FLEX 100"

It is clearly a mistake but if I list devices I do not see any firewall (I know there is no firewall, just to check the list if there is a mistake).

-B-

There is trial Pro pack, only one mobile router added.

On the left i see "firewall" section and if I click on it i see "USG FLEX 50"

It is clearly a mistake but if I list devices I do not see any firewall (I know that also here there is no firewall, just to check the list if there is a mistake).

I do not know how to manage this issue.

Why does it happen?

Thanks a lot for your support.

Zyxel_Stanley

Hi @GiuseppeR
The issue did not happened in my test environment.
Could you enable Zyxel support access and tell me your organization name for me to check?
Please go to Help > Support Request > Zyxel support access to enable.

GiuseppeR

@Zyxel_Stanley

I flagged "Invite Zyxel support as administrator" on company A "editedXY"

I flagged "Invite Zyxel support as administrator" on company B "editedXZ".

Please let me know, I'm at your disposal.

PS: I edited names for privacy