NR2101 problems

dbcsupport

Hello, I have some problems with my 5G router NR2101 (admin login and lan port). As a solution, I would like to install the firmware: V1.00(ABUS.4)C0 again to see if the problem is solved. Or if you have a newer firmware to download please. Thank you

Bob_C

Hi dbcsupport, 

1. Does it mean that your NR2101 is already using V1.00(ABUS.4)C0?
2. Could you please describe the problems you're facing in more details?

Regards, 

Bob

dbcsupport

Yes

The problem is that when I log in, I get logon denied and then I come in.

Number 2 error is that I do not get any IP address via the RJ45 connector

That's why I'm thinking of trying to reinstall the firmware and if that doesn't help, then it could be a hardware error

tonygibbs16

Hello @dbcsupport

There are some troubleshooting tips for NR2101 available at https://support.zyxel.eu/hc/en-us/articles/4404106191890-NR-5G-Series-Troubleshooting

Including how to get the latest firmware.

There is a user guide for NR2101 available at https://spdl.zyxel.com/NR2101/user_guide/NR2101_V1.0,%20Ed2.pdf

Kind regards,
       Tony

dbcsupport

I get an error when I use the zip file:
The uploaded file is incorrect. Please reselect one
maybe because it's an old version on dropbox

tonygibbs16

ok @dbcsupport

if you are in the web gui, then what happens if you click on the "Upgrade From Network" button on the Firmware Upgrade screen?

If that doesn't work, then I think that I cannot help you further.

In terms of having an IP address allocated, have you got DHCP enabled on your NR2101?
       - on the LAN Settings screen (see section 10 of the user guide.)
              - it would affect wireless clients as well as wired connection.

Kind regards,
       Tony

dbcsupport

When I use "Upgrade From Network" so it says "Your current version is up to date"

and yes DHCP is enabled

but it does not help to try to install new firmware, for those things I have tested :-)

dbcsupport

Is it possible to get that firmware ?????????? and no, version NR2101_2C000_3C000 from Dropbox does not work