NR2101 problems

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dbcsupport
dbcsupport Posts: 6
First Comment
edited January 4 in Mobile Broadband
Hello, I have some problems with my 5G router NR2101 (admin login and lan port). As a solution, I would like to install the firmware: V1.00(ABUS.4)C0 again to see if the problem is solved. Or if you have a newer firmware to download please. Thank you
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  • Bob_C
    Bob_C Posts: 174  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi dbcsupport, 

    1. Does it mean that your NR2101 is already using V1.00(ABUS.4)C0?
    2. Could you please describe the problems you're facing in more details?

    Regards, 

    Bob
  • dbcsupport
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    Yes
    The problem is that when I log in, I get logon denied and then I come in.
    Number 2 error is that I do not get any IP address via the RJ45 connector
    That's why I'm thinking of trying to reinstall the firmware and if that doesn't help, then it could be a hardware error

  • tonygibbs16
    tonygibbs16 Posts: 863  Guru Member
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    edited October 2022
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    Hello @dbcsupport

    There are some troubleshooting tips for NR2101 available at https://support.zyxel.eu/hc/en-us/articles/4404106191890-NR-5G-Series-Troubleshooting

    Including how to get the latest firmware.

    There is a user guide for NR2101 available at https://spdl.zyxel.com/NR2101/user_guide/NR2101_V1.0,%20Ed2.pdf

    Kind regards,
           Tony
  • dbcsupport
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    I get an error when I use the zip file:
    The uploaded file is incorrect. Please reselect one
    maybe because it's an old version on dropbox
  • tonygibbs16
    tonygibbs16 Posts: 863  Guru Member
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    edited October 2022
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    ok @dbcsupport

    if you are in the web gui, then what happens if you click on the "Upgrade From Network" button on the Firmware Upgrade screen?

    If that doesn't work, then I think that I cannot help you further.

    In terms of having an IP address allocated, have you got DHCP enabled on your NR2101?
           - on the LAN Settings screen (see section 10 of the user guide.)
                  - it would affect wireless clients as well as wired connection.

    Kind regards,
           Tony
  • dbcsupport
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    When I use "Upgrade From Network" so it says "Your current version is up to date"
    and yes DHCP is enabled
    but it does not help to try to install new firmware, for those things I have tested :-)


  • dbcsupport
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    Is it possible to get that firmware ?????????? and no, version NR2101_2C000_3C000 from Dropbox does not work
  • Weissnat
    Weissnat Posts: 1
    First Comment
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    @hill climb racing I have the same situation and problem as you. This sucks. Luckily you have the same question as me.

  • Goins1954
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    @avatar game Do you have the solution?

  • dbcsupport
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    Yes, don't buy the NR2101 because it doesn't work and there is obviously no solution from Zyxel :-(

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