XGS1250-12 Port 9 and 10 don't work after power down

AndyD
AndyD Posts: 2
First Comment SurveyFeedback-2022-Oct
Hello I'am newbee in this forum.
I Have the following problem with one of my XGS1250-12 switches. After a power cut, ports 9 and 10 no longer work. Reset and reconfiguration didn't do anything. I have already contacted the guarantee support (5 weeks ago) and have not yet received a response. Does anyone here in the forum have an idea of how I can get the ports up and running again?
Best regards AndyD

All Replies

  • Zyxel_Chris
    Zyxel_Chris Posts: 599
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers 500 Comments
     Guru Member
    edited October 2022
    @AndyD,
    Could you help to loop port 9 and 10 to another port (for instance, connect 8 to 9, 7 to 11) in order to confirm if the port can be up or not, if it doesn't works then please use this link to directly contact our local support for RMA. (Click warranty)

    https://support.zyxel.eu/hc/en-us

    Chris
  • AndyD
    AndyD Posts: 2
    First Comment SurveyFeedback-2022-Oct
    Hello Chris, that doesn't work, and I had already entered this via the link you mentioned.
    Now I'll do it again, what can I do if I get no response from the RMA team again?
    Greetings Andy

  • Zyxel_Chris
    Zyxel_Chris Posts: 599
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers 500 Comments
     Guru Member
    @AndyD,
    Apologize about this our local support will contact you. :)
    Chris
  • XGS125012
    XGS125012 Posts: 1
    First Comment
    edited January 23
    Sadly we have bought 4 of these units and 3 units now have one broken 10G port each. The 3rd unit broke today (Guess the forth is doomed). i.e. all 3 units now have one 10G port broken..We have done factory resets on the machines, but to no avail.. I have sent a support ticket, but not received any reply. I have warranty, but what to do as I get no reply.

    We are happy with the model as it works perfect for our needs, but obviously they are sensitive for something.

    I now made RMA requests on the 3 broken units, so let's see how this workout.
  • Zyxel_Melen
    Zyxel_Melen Posts: 558
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
     Guru Member
    Hi @XGS125012,

    Did you get any reply?
    If not, could you PM me the RMA number for me to trace?
    Melen