NWA50AX rebooting after firmware V6.29(ABYW.0)

MMischitelli

Hi,
I'm experiencing random reboots of my wireless AP NWA50AX managed through Nebula.
I tried not relying on PoE (injected thanks to Zyxel PoE12-30W) and going with the included 12v transformer but the problem is still there.
Reading in other threads (both here and on reddit) it looks like there might be an issue with the latest firmware, which I indeed flashed just a couple of days ago.
Can you provide some help? Thanks!

Zyxel_HsinBo

Hi @MMischitelli,

We have rolled back the firmware, please help us to observe if the symptom still exists or not for a period.

Sorry for the inconvienence.

Thank you.

Zyxel_HsinBo

Hi @MMischitelli,

Sorry for the inconvenience and bringing you bad experience.
We're looking into this cautiously to check if there is a firmware problem of version 6.29P0.

To void service impact, could we help you to roll back the firmware to the stable version (6.25P10) for you?

Thank you.

MMischitelli

Yes please, allow me to roll back the firmware on the NWA50AX. Thanks!

Zyxel_HsinBo

Hi @MMischitelli,

We have rolled back the firmware, please help us to observe if the symptom still exists or not for a period.

Sorry for the inconvienence.

Thank you.

MMischitelli

Sure, it's looking already way more stable but we'll have to monitor it a bit more to be certain.
Thanks!