NSG100 - Can´t register to another account

Juksake

We have NSG100, that we removed from another account. This model doesn´t have QR-code in it, so i have to add it manually in Nebula App. However, after manually entered serial and MAC it says "device already registered to another account".

When i try register it from portal.myzyxel.com, it only says "device has already  been registered".

Alltough we removed it from old organizations Nebula (different zyxel account), this nsg100 still shows in old accounts Device Management-list at portal.myzyxel.com

Can you help with this registeration problem and remove it from old accounts management?

Zyxel_Melen

Hi @Juksake,

Welcome to the Zyxel community!
Please PM me 1. The previous owner's email address 2. The MAC address/Serial number 3. The photo with the device's MAC address sticker states you own the device. 
After confirming the device is owned by you, I will help to remove it from the old account.

Juksake

Thank @Zyxel_Melen for replying. Just PM´d you.

Zyxel_Melen

Hi @Juksake,

Process is done.
You can register now.

Juksake

Zyxel_Melen said:

Hi @Juksake,

Process is done.
You can register now.

Thank you!

MarkoD

I have the same problem when trying to re-register an USG40W which I bought from the previous owner via eBay.

https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account

After trying the steps in the above link, I get an error: "Device has already been registered"

Zyxel_Melen

Hi @MarkoD,

I found you have another post and @Zyxel_Ivan is helping you. We update you once it is done.

qweqwe

@Zyxel_Melen

I have the same problem

Zyxel_Melen

Hi @qweqwe,

Please use the Nebula APP to register your NSG. If there is any problem you cannot register via Nebula APP, please send me your NSG photo (the back side with MAC address and S/N) via private message.

qweqwe

@Zyxel_Melen

I have already sent the photos via private message. Please help confirm. Thank you

Zyxel_Melen

Hi @qweqwe,

Thanks for the photo. I have helped unregister this device. You can register it to your organization/site now.