Need to roll back firmware

Michael_Wates

We have 2 NWA50AX units, one directly connected to our lan and the other working as an 'extender'  We are running on F/W v6.29(ABYW.0)

Our connection is very stable and the old Cisco WLAN unit worked fine. Have replaced and extended the network with this new kit.  Now the WiFi is rarely working,  our customers and staff cannot work because of the amount of down time. During this downtime the wired network is working just fine.

I see from forums that there may be issues with 6.29 - is there a chance to rollback to v6.25P10 which I understand was a stable release?

When we first deployed these units everything was good, but I am concerned that this update has introduced issues that didn't exist previously.

Happy to roll the F/W back but can't see how to do it.

Thanks in advance
Michael

Zyxel_Bella

Hi @Michael_Wates

 

Certainly, we can help to rollback firmware to stable version when AP is online on Nebula. But unfortunately we monitor for hours the AP didn’t come back so let me provide you the steps to apply firmware locally.

 

You can download V6.25P10 from the link:

https://www.zyxel.com/global/en/support/download?model=nwa50ax

If you have questions, feel free to let me know.

Thank you

 

Regards,

Bella