Has zyxel service been hacked?

andy142
andy142 Posts: 4
First Comment
edited November 2022 in Personal Cloud Storage
1. they are asking question that they should know and when they receive the answers they are not responding. My nas326 has been hacked and is been controlled out side my network I need help  

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,318  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited November 2022
    Hi @andy142

    Thanks for the feedback.
    Are you facing some problem and need to help?
    May I know what problem you encounter? 

    Which website do you ask for help, could you provide us with the website link?
    How do you know your NAS326 is controlled outside your network?
    Could you describe more details about it?
     
  • andy142
    andy142 Posts: 4
    First Comment
    Please do not buy the Zyxel nas326 the online web site has been hack. The service department is stalling. Asking for information they already have. I would be very careful about buying any of zyxel products I will be going back to newegg for a refund.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,318  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @andy142

    Here is the official website of Zyxel Product https://store.zyxel.com/

    You can also buy the product on amazon https://www.amazon.com/zyxel

    Zyxel official website will not just asking for the information.

    If you have encounter any issue, please feel free to let us know.

    Best regards,

    Jerry


  • trichome3
    trichome3 Posts: 2
    First Comment
    How do we know that it is hacked. Any parameters to determine that?  :)

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