Has zyxel service been hacked?

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andy142
andy142 Posts: 4
First Comment
edited November 2022 in Personal Cloud Storage
1. they are asking question that they should know and when they receive the answers they are not responding. My nas326 has been hacked and is been controlled out side my network I need help  

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  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,132  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited November 2022
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    Hi @andy142

    Thanks for the feedback.
    Are you facing some problem and need to help?
    May I know what problem you encounter? 

    Which website do you ask for help, could you provide us with the website link?
    How do you know your NAS326 is controlled outside your network?
    Could you describe more details about it?
     
  • andy142
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    Please do not buy the Zyxel nas326 the online web site has been hack. The service department is stalling. Asking for information they already have. I would be very careful about buying any of zyxel products I will be going back to newegg for a refund.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,132  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @andy142

    Here is the official website of Zyxel Product https://store.zyxel.com/

    You can also buy the product on amazon https://www.amazon.com/zyxel

    Zyxel official website will not just asking for the information.

    If you have encounter any issue, please feel free to let us know.

    Best regards,

    Jerry


  • trichome3
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    How do we know that it is hacked. Any parameters to determine that?  :)

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