GS1910-24 and GS2210-8HP - need rack mount brackets

imaohw

I have two GS1910-24 and a GS2210-8HP switches that were taken out of service and that are missing their rack mount brackets.  I need to repurpose the switches and put them back in a rack.  

Any idea how I can get replacement brackets and screws.

imaohw

Thanks for the info.  I'm actually in the US but the article gives me a place to start.

Zyxel_JonasTan

Hi @imaohw,

For this case, please help to contact your reseller for further assistance.

Hope it helps.

[Deleted User]

Dear @imaohw

Not sure if we can help, depends on the country you live.
But if you live in the EMEA region you can follow this article

https://support.zyxel.eu/hc/en-us/articles/360001904734-Buying-spare-parts-for-Zyxel-products

imaohw

Thanks for the info.  I'm actually in the US but the article gives me a place to start.

Username_is_reserved

@Zyxel_Jonas

Username_is_reserved

omg... again...

I am a Reseller and would not know how to get a replacement. The best solution is the vendor the must have some spare somewhere.

[Deleted User]

Dear @Username_is_reserved

Where are you located (country)?

Username_is_reserved

Austria. I am still in contact with the sales team but such advice to a customer to contact the dealer isnt that easy/ good because the dealer couldn't do anything.

Maybe when there is a special Order reference its possible to order it.

[Deleted User]

Dear @Username_is_reserved

Please send me your phonenumber in Private message

I will call you then and clarify if we can help you directly..

(i am mark from Zyxel BNL / German support)

Username_is_reserved

Thanks I dont need any help Yet with.

The only think is the advice to a customer to talk to the dealer for new bracked is not the best colouration for the dealer. The best think is to send new one out from the factory, warhouse for free or a small charge. a Dealer like me could not help the customer.

[Deleted User]

Dear @Username_is_reserved

Procedure is already there.

Customer goes to https://support.zyxel.eu

klicks on contact support, submit request, selects the rma form and asks for Rack Mount Kit.

We will send him an offer and after paying he receives the RMK