Zyxel XMG3927-B50A connection drops

watts320
watts320 Posts: 1
edited November 22 in Smart Home Product
Had this router about 5/6 months now, first couple of months perfect then all of a sudden on just the one device (laptop) the connection drops and disconnects me from the internet (router was provided by my ISP). Anyway, that laptop has gone and I upgraded and bought a new one, but it does the same thing. All the other devices connected to the router such has, firesticks, tvs, xbox, phones are all fine. Never disconnects or drops or anything bad. Its just happening to laptops. Even on the PC its fine.

I didn't know weather to connect my ISP or try here first.

This is what Ive found in the log, when connection drops out.



EDIT: I scrolled down further and there is more, but different log messages when it dropped out, I exported the log file, but I dont even know what Im looking for. I assume when I saw warning in the log, it was that. But there's more further down with different log messages when also it dropped out.

Also, I have to connect to guest 1 on my router to get internet, cos it doesn't let me connect back to the one that dropped.

All Replies

  • J25White
    J25White Posts: 2
    First Comment
    edited December 3
    McKessonConnect

    Modifications in 5.13(ABMT.0)b4
    [FEATURE ENHACEMENT]
    1. [eits#181000036] customize DSL physical configuration
    2. [eits#180900667] Questionable RSSI - Different Values on PC/Router/MP App
    [BUG FIX]
    1. [eits#180900791] Band Steering back to 5G not working.
    2. [eits#181000022] 5GHz Performance issue 

    I hope that this is helpful.

    Thanks,

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