NWA90AX | Massive issues with Intel AX201

pseudin
pseudin Posts: 2
First Comment
edited November 2023 in Nebula
Good evening,

I have recently replaced my Fritzbox with a NWA90AX. Since then, I have massive problems with a notebook using an Intel AX201 Wifi 6 card. I never had similar problems with the Fritzbox and I'm currently quite desperate. I have two SSIDs and ca. 10 clients, most of them supporting 5G, but also some devices which uses 2.4 only, so I cannot disable it in order to solve the problem. I don't see the problem on other notebooks, which are on the same desk as the affected notebook, but I also never had the problem before the NWA90AX, so I hope there is something what can be tweaked to make this problem disappear. 

From the event logs, when the problem starts it looks like a flapping between 2.4 and 5Ghz band. Once I try to reconfigure something to make the problem go away (lower the 2.4 power, etc.) it will run stable for a short time, then the problem starts to happen again. The log is full with entries regarding "disconnected by STA", "deauthenticated by key handshake fail", "blocked by key handshake fail", etc.

Log example:
2022-11-23 17:48:30NWA90AXWireless LANStation: e4:xx:xx:xx:xx:d9 blocked by key handshake fail on Channel: 1, SSID: d***r.m***a, 2.4GHz, Signal: -52dBm, Download/Upload: 1027/0 Bytes, reason 2, Interface: wlan-1-2
2022-11-23 17:48:26NWA90AXWireless LANStation: e4:xx:xx:xx:xx:d9 blocked by key handshake fail on Channel: 1, SSID: d***r.m***a, 2.4GHz, Signal: -53dBm, Download/Upload: 1235/0 Bytes, reason 2, Interface: wlan-1-2
2022-11-23 17:48:26NWA90AXWireless LANStation: e4:xx:xx:xx:xx:d9 deauthenticated by key handshake fail [count=2]
2022-11-23 17:48:21NWA90AXWireless LANStation: e4:xx:xx:xx:xx:d9 left on Channel: 1, SSID: d***r.m***a, 2.4GHz, Signal: -52dBm, Download/Upload: 1358/0 Bytes, reason 1, Interface: wlan-1-2
2022-11-23 17:48:14NWA90AXWireless LANStation: e4:xx:xx:xx:xx:d9 blocked by key handshake fail on Channel: 1, SSID: d***r.m***a, 2.4GHz, Signal: -52dBm, Download/Upload: 2920/0 Bytes, reason 2, Interface: wlan-1-2
2022-11-23 17:48:14NWA90AXWireless LANStation: e4:xx:xx:xx:xx:d9 deauthenticated by key handshake fail
2022-11-23 17:48:09NWA90AXWireless LANStation: e4:xx:xx:xx:xx:d9 disconnected by STA reconnect on Channel: 40, SSID: d***r.m***a, 2.4GHz, Signal: -51dBm, Download/Upload: 142265839/88450050 Bytes, reason 108, Interface: wlan-2-2
2022-11-23 16:24:37NWA90AXWireless LANStation: e4:xx:xx:xx:xx:d9 connected on Channel: 40, SSID: d***r.m***a, 5GHz, Signal: -74dBm, Interface: wlan-2-2
2022-11-23 16:24:35NWA90AXWireless LANStation: e4:xx:xx:xx:xx:d9 left on Channel: 1, SSID: d***r.m***a, 2.4GHz, Signal: -52dBm, Download/Upload: 1129985/159377 Bytes, reason 1, Interface: wlan-1-2

Currently the 2.4G max power is at 12db, the 5G max power is at 30, and the problem is still happening. Once I have disabled the 6Ghz band (experimenting) for the SSID, the connection with the notebook is established with 802.1a. 
To be clear, I have no problem with using the 2.4Ghz band with this notebook (even though I would prefer 5Ghz with worse signal strength then the crowded 2.4Ghz band with a better signal), but it's not stable on any band. Constant disconnects/reconnects are making the notebook unusable. I would disable the 2.4Ghz band on the SSID, but I don't know if this would solve the issue, and I have other clients which require 2.4Ghz. 

I would really appreciate some help on this. 

Thank you and best regards

«1

All Replies

  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers

    Could you help us update the latest firmware 6.29 version?
    About the “key handshake fail” issue, we have adjusted some settings about it in 6.29 version.

    You can upgrade firmware at Organization-wide>Configure>Firmware management,
    Click the NWA90AX, and click the “Upgrade now”

    If you still have the issue after you upgrade the firmware, please PM us your org/site name. And active the Zyxel Support as an administrator at Help Center > Support Request. We will have the privilege to observe your setting and AP log.

    Thanks
    Jay
  • pseudin
    pseudin Posts: 2
    First Comment
    Hi Jay,

    thank you for the quick response. The AP is already at v6.29. I have activated the Zyxel Support as administrator.

    Thanks a lot! 
  • Erik
    Erik Posts: 3  Freshman Member
    Ideas master First Comment Friend Collector Sixth Anniversary
    I have the exact same problem with NWA90AX. I will request support through the Nebula console. 
  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers

    Hi @pseudin

     

    Because we have checked the Intel Official website, and Intel has fixed a lot of issues with the device disconnection. Please help us upgrade the laptop network adapter driver to the latest version.

    Then, please help us connect the SSID “media” again, and check if it still has the issue.

     

     

    If it still has the problem, please help us collect the WLAN report from the laptop.

    If your laptop is Windows OS. you can collect the WLAN report at Search cmd > netsh wlan show wlanreport. Please send the HTML file to us.

    And we want to capture the packet between the laptop and AP., we want to create a 5 G-only SSID and let your laptop keep connecting to it. Could you help us keep the laptop connected to it?

     

    Thanks

    Jay

  • DIARTTIC
    DIARTTIC Posts: 1
    First Comment First Anniversary
    Hello, We have the same clients' connection problems in a new 8x NWA90AX wifi network setup, all with the last firmware V6.29(ACCV.1), it happens in both bands, 2,4GHz and 5GHz... this is maddening...

    Logs:

    2022-12-05 18:40:27 NWA90Dirección Wireless LANStation: 72:--:--:--:b4:01 blocked by key handshake fail on Channel: 1, SSID: OnabideCasa, 2.4GHz, Signal: -73dBm, Download/Upload: 0/0 Bytes, reason 2, Interface: wlan-1-1
    2022-12-05 18:40:27 NWA90Dirección Wireless LANStation: 72:--:--:--:b4:01 deauthenticated by key handshake fail
    2022-12-05 18:40:09 NWA90Dirección Wireless LANStation: 72:--:--:--:b4:01 blocked by key handshake fail on Channel: 1, SSID: OnabideCasa, 2.4GHz, Signal: -71dBm, Download/Upload: 0/0 Bytes, reason 2, Interface: wlan-1-1
    2022-12-05 18:40:09 NWA90Dirección Wireless LANStation: 72:--:--:--:b4:01 deauthenticated by key handshake fail
    2022-12-05 18:39:58 NWA90Dirección Wireless LANStation: 72:--:--:--:b4:01 blocked by key handshake fail on Channel: 1, SSID: OnabideCasa, 2.4GHz, Signal: -75dBm, Download/Upload: 0/0 Bytes, reason 2, Interface: wlan-1-1
    2022-12-05 18:39:58 NWA90Dirección Wireless LANStation: 72:--:--:--:b4:01 deauthenticated by key handshake fail
    2022-12-05 18:39:48 NWA90Salón Wireless LANStation: fa:--:--:--:30:b1 blocked by key handshake fail on Channel: 36, SSID: OnabideCasa, 5GHz, Signal: -59dBm, Download/Upload: 452/620 Bytes, reason 2, Interface: wlan-2-1
    2022-12-05 18:39:48 NWA90Salón Wireless LANStation: fa:--:--:--:30:b1 deauthenticated by key handshake fail
    2022-12-05 18:39:36 NWA90Dirección Wireless LANStation: fe:--:--:--:1c:3f blocked by key handshake fail on Channel: 1, SSID: OnabideCasa, 2.4GHz, Signal: -79dBm, Download/Upload: 0/0 Bytes, reason 2, Interface: wlan-1-1
    2022-12-05 18:39:36 NWA90Dirección Wireless LANStation: fe:--:--:--:1c:3f deauthenticated by key handshake fail
    2022-12-05 18:39:35 NWA90Dirección Wireless LANStation: e6:--:--:--:0e:ee blocked by key handshake fail on Channel: 1, SSID: OnabideClub, 2.4GHz, Signal: -70dBm, Download/Upload: 0/0 Bytes, reason 2, Interface: wlan-1-2
    2022-12-05 18:39:35 NWA90Dirección Wireless LANStation: e6:--:--:--:0e:ee deauthenticated by key handshake fail
    2022-12-05 18:39:27 NWA90Dirección Wireless LANStation: e6:--:--:--:0e:ee blocked by key handshake fail on Channel: 1, SSID: OnabideClub, 2.4GHz, Signal: -69dBm, Download/Upload: 0/0 Bytes, reason 2, Interface: wlan-1-2
    2022-12-05 18:39:23 NWA90Dirección Wireless LANStation: e6:--:--:--:0e:ee blocked by key handshake fail on Channel: 1, SSID: OnabideClub, 2.4GHz, Signal: -70dBm, Download/Upload: 0/0 Bytes, reason 2, Interface: wlan-1-2
    2022-12-05 18:39:23 NWA90Dirección Wireless LANStation: e6:--:--:--:0e:ee deauthenticated by key handshake fail [count=2]

    Thanks Diego
  • Zenerry
    Zenerry Posts: 3
    First Comment
    Today (26/01/2023) I've just seen this "handshake" error within the 6.29 Latest version.
    Anyone did too?
    Why does it happen? I would be nice to have a real explanation so I can give real reason to my boss.

    Thanks.
  • Zyxel_Ivan
    Zyxel_Ivan Posts: 298  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited January 2023
    Dear @Zenerry ,
    Please follow the guides below to allow our engineers to help you to check the problem on the Nebula CC directly:https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access Don't forget to give us the name of your org and site. Thanks. Ivan
  • Zenerry
    Zenerry Posts: 3
    First Comment
    Where should I leave my org info?
    Thanks.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,494  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Hi @Zenerry, 

    We’ll send message for you, so please pay attention at your forum inbox.
    Be a community MVP_1920x200.jpg

    Engage in the Community, become an MVP, and win exclusive prizes!

    https://bit.ly/Community_MVP

  • Dirch
    Dirch Posts: 1
    First Comment

    We have s similar issue with our NWA50AX's

    2023-03-16 09:10:10HRWireless LANStation: 34:7e:5c:f9:44:ae blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -60dBm, Download/Upload: 452/459 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:10:10HRWireless LANStation: 34:7e:5c:f9:44:ae deauthenticated by key handshake fail

    2023-03-16 09:09:43HRWireless LANStation: 34:7e:5c:fa:6f:52 blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -62dBm, Download/Upload: 452/459 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:09:43HRWireless LANStation: 34:7e:5c:fa:6f:52 deauthenticated by key handshake fail

    2023-03-16 09:08:57HRWireless LANStation: 34:7e:5c:f9:44:ae blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -60dBm, Download/Upload: 452/306 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:08:57HRWireless LANStation: 34:7e:5c:f9:44:ae deauthenticated by key handshake fail

    2023-03-16 09:08:51HRWireless LANStation: 34:7e:5c:fa:6f:52 blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -61dBm, Download/Upload: 452/306 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:08:47HRWireless LANStation: 34:7e:5c:fa:6f:52 blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -61dBm, Download/Upload: 452/612 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:08:43HRWireless LANStation: 34:7e:5c:fa:6f:52 blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -62dBm, Download/Upload: 452/459 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:08:43HRWireless LANStation: 34:7e:5c:fa:6f:52 deauthenticated by key handshake fail [count=3]

    2023-03-16 09:08:41HRWireless LANStation: 34:7e:5c:f9:44:ae blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -57dBm, Download/Upload: 452/459 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:08:41HRWireless LANStation: 34:7e:5c:f9:44:ae deauthenticated by key handshake fail

    2023-03-16 09:08:38HRWireless LANStation: 34:7e:5c:fa:6f:52 disconnected by STA reconnect on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -59dBm, Download/Upload: 0/0 Bytes, reason 108, Interface: wlan-1-2

    2023-03-16 09:08:38HRWireless LANStation: 34:7e:5c:fa:6f:52 disconnected by STA reconnect on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -58dBm, Download/Upload: 0/0 Bytes, reason 108, Interface: wlan-1-2 [count=6]

    2023-03-16 09:08:15HRWireless LANStation: 34:7e:5c:fa:6f:52 blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -61dBm, Download/Upload: 452/459 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:08:15HRWireless LANStation: 34:7e:5c:fa:6f:52 deauthenticated by key handshake fail

    2023-03-16 09:08:11HRWireless LANStation: 34:7e:5c:fa:6f:52 disconnected by STA reconnect on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -59dBm, Download/Upload: 0/0 Bytes, reason 108, Interface: wlan-1-2 [count=3]

    2023-03-16 09:08:11HRWireless LANStation: 34:7e:5c:fa:6f:52 disconnected by STA reconnect on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -60dBm, Download/Upload: 0/0 Bytes, reason 108, Interface: wlan-1-2

    2023-03-16 09:08:01HRWireless LANStation: 34:7e:5c:f9:44:ae blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -57dBm, Download/Upload: 452/459 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:08:01HRWireless LANStation: 34:7e:5c:f9:44:ae deauthenticated by key handshake fail

    2023-03-16 09:07:37HRWireless LANStation: 34:7e:5c:fa:6f:52 blocked by key handshake fail on Channel: 6, SSID: Mansoft, 2.4GHz, Signal: -62dBm, Download/Upload: 452/306 Bytes, reason 2, Interface: wlan-1-2

    2023-03-16 09:07:37HRWireless LANStation: 34:7e:5c:fa:6f:52 deauthenticated by key handshake fail

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