License check

aalfano_sirm
aalfano_sirm Posts: 9
First Comment
edited November 2022 in Service & License
Can you verify if USG FLEX 100 SN: S212L53100247 have a 1 year license included ? Because our technician that installed is not sure of right configuration on Nebula (show license INACTIVE currently), he can tell me only that have a "SECURITY BUNDLE" label on bottom

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 994
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
     Guru Member
    This USG FLEX 100 has Security Bundle license. Here is the license status and remaining days.
    You can also login to myZyxel.com and go to Devices Management > My Devices > Click on the MAC address of the device >  Linked Services to check the license status.



  • dear support,
    i try to go in "Organization-wide > Configure > License & inventory > Devices" and i notice "License expiration date" show "Inactive"

    Also if i try to to in Overview:

    Organization type: base pack
    NCC license: All devices with inactive license.
    Security license: All devices with inactive license.

    So i'm unable to work on it
  • Zyxel_Emily
    Zyxel_Emily Posts: 994
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
     Guru Member
    You need to activate the license manually. If you don't know how to activate licenses, please go to Help > Support request and turn on "Invite Zyxel support as administrator" on nebula control center. We will check the license status on nebula.