AP missing 2.4 and 5G Signals
All Replies
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Hi there,
Please follow the steps below to check your issue:
1. Confirm your SSID configuration is completed, please refer to this link to https://community.zyxel.com/en/discussion/12451
2. Go to Access point > Monitor > Access points check “Configuration status” is “Up to date”.
3. In case you uses the SB models as NWA50AX, NWA55AXE or NWA90AX, check whether you configure non-supported feature. SSID will be turned off while non-supported feature mark as "!" applied to APs. Please check Device Function Table for details: Zyxel Nebula - Device function table
If you meet other issue, please provide the org/ site and enable Zyxel support by going to the left sidebar > Help > Support request > Invite Zyxel support as administrator, save the changes for us to check.
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Hi Judy,
thanks for assisting.
1. checked. other APs are working.
2. checked. problematic APs are up to date.
3. no APs are marked with !
4. support granted.0 -
Hi there,
3. This issue mean check whether the SSID configure some non-supported features which mark as "!" in the Device function table, not mean APs are marked with !
By the way, please check whether you save Invite Zyxel support as administrator successfully. We couldn't access to the org/ site you provided via the private message.
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hi Judy,
thanks for your reply.
3. Sorry i've misunderstood your message.
checked; we are using 1123v2 and 1123v3, so it's not affected.
4. Earlier I've already enabled the support.
But since you mentioned it cannot be accessed, I've disabled and re-enable again.
Please assist to check again.
Thank you.0 -
Hi there,
As the private message, after checking the problematic AP list, we found that the tags at Monitor > Access point and Configure > SSID setting are different (as Block05 and BlockB05).The typo on "Tag" causes the issue. After you modify the settings, the SSID will be broadcasted.
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