AP missing 2.4 and 5G Signals

hi there,
have anyone encounter AP with missing 2.4Ghz and 5Ghz Signals?
i can see the APs are online but 2.4G and 5G info is missing.

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 903  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi there,

     

    Please follow the steps below to check your issue:

     

    1.    Confirm your SSID configuration is completed, please refer to this link to https://community.zyxel.com/en/discussion/12451

     

    2.     Go to Access point > Monitor > Access points check “Configuration status” is “Up to date”.


    3.     In case you uses the SB models as NWA50AX, NWA55AXE or NWA90AX, check whether you configure non-supported feature. SSID will be turned off while non-supported feature mark as "!" applied to APs. Please check Device Function Table for details: Zyxel Nebula - Device function table

     

    If you meet other issue, please provide the org/ site and enable Zyxel support by going to the left sidebar > Help > Support request > Invite Zyxel support as administrator, save the changes for us to check.


    Judy

  • Hi Judy,
    thanks for assisting.
    1. checked. other APs are working.
    2. checked. problematic APs are up to date.
    3. no APs are marked with !
    4. support granted.
  • Zyxel_Judy
    Zyxel_Judy Posts: 903  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi there,

    3. This issue mean check whether the SSID configure some non-supported features which mark as "!" in the Device function table, not mean APs are marked with !

    By the way, please check whether you save 
    Invite Zyxel support as administrator successfully. We couldn't access to the org/ site you provided via the private message.

    Thank you!

    Judy

  • 1123user
    1123user Posts: 6
    Friend Collector First Comment
    edited December 2022
    hi Judy,
    thanks for your reply.

    3. Sorry i've misunderstood your message. 
    checked; we are using 1123v2 and 1123v3, so it's not affected.

    4. Earlier I've already enabled the support.
    But since you mentioned it cannot be accessed, I've disabled and re-enable again.
    Please assist to check again.
    Thank you.
  • Zyxel_Judy
    Zyxel_Judy Posts: 903  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi there,

    As the private message, after checking the problematic AP list, we found that the tags at Monitor > Access point and Configure > SSID setting are different (as Block05 and BlockB05).
    The typo on "Tag" causes the issue. After you modify the settings, the SSID will be broadcasted.

    Happy new year!

    Judy

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