AX7501-BO

Ijustneedsupport

Hi

I haven't had a chance to get human support through the website until now, I've been trying for weeks...

That's why I see writing to you here as a last resort.

Firstly, I need a password reset for my login for the box settings because I cannot log in there and secondly, I absolutely must have answered a question, Yallo is not helping me there and referred me to you.

(I have a yallo home fiber box: AX7501-BO)

How can I disable the WPA-3 security protocol (WPA-3 security key) on my WLAN router, on which WPA-3 and WPA-2 security protocols are activated?

My printer is only compatible with the WPA-2 security protocol.

 

I would be glad if you could, help me or forward my question to the right person.

Many thanks for your help.

With kind regards, A.

tonygibbs16

Hello @Ijustneedsupport

You could try https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354 to open a ticket with Zyxel Networks support team.

Kind regards,
     Tony

tonygibbs16

Hello @Ijustneedsupport A,

Yallo say at   https://support.yallo.ch/hc/en-gb/articles/4410483801105-Personalize-yallo-Home-Max-Fiber-Box-   that the password is written on reverse side of your yallo Home Fiber Box.

Which device is providing your WiFi please? 
     - if it is the AX7501-B0 then you might be able to change it on there, but you should look to use WPA2 at least in order to have secure WiFi.

Unfortunately, the AX7501-B0 user guide is not able for free download, but you can register for it at https://service-provider.zyxel.com/emea/en/products/fiber-oltsonts/10g-active-fiber/hgus/ax7501-b-series under Downloads and Resources.

Kind regards Tony 

Ijustneedsupport

Thank you. Yes, I know how to log in, but it doesn't work, so I need to reset the password, there is no option to do so.
Yes, the Yallo Box is: AX7501-B0, I don't know how to change the WPA without logging in, to the box settings...
How can I ask for a Password reset?
Because the one on the back of the router, unfortunately doesn't work anymore...

The only reason why I need all this is, because I need to change the WPA...

Thank you...

Ijustneedsupport

Where can I contact the support? Please!

tonygibbs16

Hello @Ijustneedsupport

You could try https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354 to open a ticket with Zyxel Networks support team.

Kind regards,
     Tony

Ijustneedsupport

Thank you very much!!!
Unfortunately, that doesn't work... I guess I tried already everything...
Really frustrating...