Multy X - eternal white LED flashing

Tomrob

I have 4 Multy X, one of the satelittes was showing offline and I power cycled it. Now it is flashing white, and has for 3 days. 

- Tried reset for many many seconds -> no response 
- Tried power cycle many times with and without LAN connection -> no change.

How can I factory reset or force new firmware. Any ssh options or similar?

Zyxel_Jerry

Hi @Tomrob

Please update your app version to the latest and reset the Multy satellite and do the installation to add the new nodes again.
It should work after upgrade to the latest app version.

Tomrob

Thanks for the advice!

I have updated the app to the latest version.

The problem still persists since I cannot reset the satellite, it just flashes white no matter what I do or press. Reset button does not respond.

Tom Erik

Zyxel_Jerry

Hi @Tomrob

Try to press the reset button for 8 to 10 seconds on the device which LED is blinking white.
If after pressing the reset button, the device is still LED white blinking after plug in the adapter.
Please find the local support for further assistance.

https://www.zyxel.com/global/en/form/contact-support

Tomrob

Thanks, bit it will not reset, just flashing white.....

Tomrob

Zyxel_Jerry said:

Hi @Tomrob

Try to press the reset button for 8 to 10 seconds on the device which LED is blinking white.
If after pressing the reset button, the device is still LED white blinking after plug in the adapter.
Please find the local support for further assistance.

https://www.zyxel.com/global/en/form/contact-support

This link does not work for europe

Zyxel_Jerry

Hi @ Tomrob

Here is the link below 
https://support.zyxel.eu/
Please find the local support for further assistance.

Tomrob

Thanks , they cannot help me either it seems.

It will simply not reset, just flashing white.

Very strange that Zyxel cannot provide support on their own products....

Zyxel_Jerry

Hi @TomrobTom Erik

Please try to press and hold on the reset button first and then plug in the power adapter and wait for 15 seconds and release the button.
If the device symptom is still the same (LED eternally white flashing, I think it might be a hardware issue), if the device is under warranty, you can do contact local support to do the RMA process. 

Minters756

White Blinking The Multy X Device is booting up, undergoing firmware upgrade, or being configured. On The Multy X Device is on and connected to the Internet. Blue Blinking Bluetooth is enabled on the Multy X Device. On The Multy X Device in extender mode is connected to the root AP.