Multy X - eternal white LED flashing

I have 4 Multy X, one of the satelittes was showing offline and I power cycled it. Now it is flashing white, and has for 3 days. 

- Tried reset for many many seconds -> no response 
- Tried power cycle many times with and without LAN connection -> no change.

How can I factory reset or force new firmware. Any ssh options or similar?

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 735
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 500 Comments
     Guru Member
    edited January 3
    Hi @Tomrob

    Please update your app version to the latest and reset the Multy satellite and do the installation to add the new nodes again.
    It should work after upgrade to the latest app version.
  • Tomrob
    Tomrob Posts: 5
    First Comment Friend Collector
    Thanks for the advice!

    I have updated the app to the latest version.

    The problem still persists since I cannot reset the satellite, it just flashes white no matter what I do or press. Reset button does not respond.

    Tom Erik
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 735
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 500 Comments
     Guru Member
    Hi @Tomrob

    Try to press the reset button for 8 to 10 seconds on the device which LED is blinking white.
    If after pressing the reset button, the device is still LED white blinking after plug in the adapter.
    Please find the local support for further assistance.

    https://www.zyxel.com/global/en/form/contact-support

  • Tomrob
    Tomrob Posts: 5
    First Comment Friend Collector
    Thanks, bit it will not reset, just flashing white.....
  • Tomrob
    Tomrob Posts: 5
    First Comment Friend Collector
    Hi @Tomrob

    Try to press the reset button for 8 to 10 seconds on the device which LED is blinking white.
    If after pressing the reset button, the device is still LED white blinking after plug in the adapter.
    Please find the local support for further assistance.

    https://www.zyxel.com/global/en/form/contact-support

    This link does not work for europe
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 735
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 500 Comments
     Guru Member
    Hi @ Tomrob

    Here is the link below 
    https://support.zyxel.eu/
    Please find the local support for further assistance.
  • Tomrob
    Tomrob Posts: 5
    First Comment Friend Collector
    Thanks , they cannot help me either it seems.

    It will simply not reset, just flashing white.

    Very strange that Zyxel cannot provide support on their own products....
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 735
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 500 Comments
     Guru Member
    Hi @TomrobTom Erik

    Please try to press and hold on the reset button first and then plug in the power adapter and wait for 15 seconds and release the button.
    If the device symptom is still the same (LED eternally white flashing, I think it might be a hardware issue), if the device is under warranty, you can do contact local support to do the RMA process. 
  • White Blinking The Multy X Device is booting up, undergoing firmware upgrade, or being configured. On The Multy X Device is on and connected to the Internet. Blue Blinking Bluetooth is enabled on the Multy X Device. On The Multy X Device in extender mode is connected to the root AP.

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