How do I activate my PRO Nebula license?

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Ceccus
Ceccus Posts: 24  Freshman Member
First Anniversary 10 Comments Friend Collector
edited January 2023 in Nebula
Today I purchased the licences my organisation needs to upgrade to PRO level.
They were assigned to the APs. How are they activated? I don't have the UPGRADE button.
I would add that the PRO licence is being upgraded from the PLUS licence for 1 month only.
Thank you
Regards

D.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,648  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Ceccus,

    Have all your devices in this org been assigned a pro license?
    If yes, could you help to enable Zyxel support for me to check and provide the org name with me?
    Please go to Help Center > Support Request > Zyxel support access to enable and save. 

    Zyxel Melen

  • Ceccus
    Ceccus Posts: 24  Freshman Member
    First Anniversary 10 Comments Friend Collector
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    Hi Melen,
    Thanks for the support.
    All APs have the Pro license for 1 month. In the panel I see "All devices with inactive license."
    I confirm that the 'upgrade from Plus is impossible for me.
    My organization : CeccusHomePC
    I have activated the MFA and Support

    Regards

    D.
  • Zyxel_Melen
    Zyxel_Melen Posts: 1,648  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Ceccus,

    I have confirmed all your devices have a pro license.
    I will help to start the upgrade process from plus to pro.

    Zyxel Melen

  • Ceccus
    Ceccus Posts: 24  Freshman Member
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    Hi Melen,
    Ok Thank you
    I will wait for your help.

    D.
  • Zyxel_Melen
    Zyxel_Melen Posts: 1,648  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Ceccus,

    Apology for the late reply.
    Just want to inform you that your organization is Pro now.
    In addition, once the pro licenses expire, your organization will enter grace period. But the Plus license also starts counting at the same time. 
    We recommend you remember upgrade to Plus org manually after Pro licenses expired. Otherwise, your rights will be harmed.
    Also, we are handling for this behavior.

    Zyxel Melen

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